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	1.		Management of service sector B. S. Bhatia by Bhatia, B S Publication details: New Delhi Deep & Deep Publications c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 BHA.
	2.		Managing service operations : design and implementation Bill Hollins, Sadie Shinkins by Hollins, Bill Shinkins, Sadie Edition: 1st ed Publication details: Thousand Oaks, CA Sage c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4034 HOL.
	3.		Managing services edited by Alan Nankervis by Nankervis, Alan R Publication details: Cambridge Cambridge University Press 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.00994 NAN.
	4.		Managing the service economy : prospects and problems : essays commissioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, Wharton School, University of Pennsylvania edited by Robert P. Inman by Inman, Robert P ARA/Wharton Conference on the Future of the Service Economy (1982 : University of Pennsylvania), Fishman-Davidson Center for the Study of the Service Sector Publication details: Cambridge Cambridge University Press 1988 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.46 INM.
	5.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2004 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.
	6.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2005 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.2.
	7.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2007 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.1.
	8.		Marketing in the service industries edited by Gordon Foxall by Foxall, Gordon Publication details: London ; Portland, OR Frank Cass 1985 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 FOX.
	9.		Marketing planning for services Malcolm McDonald and Adrian Payne by McDonald, Malcolm Payne, Adrian Publication details: Oxford ; Boston Butterworth-Heinemann 1996 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.802 MCD.
	10.		Marketing plans for service businesses : a complete guide Malcolm McDonald and Adrian Payne by Payne, Adrian McDonald, Malcolm Edition: 2nd ed Publication details: Amsterdam Elsevier 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.802 MCD.
	11.		Marketing services compiled by Venkata Ramana Vedulla by Vedulla, Venkata Ramana Edition: 1st Jaico impression Publication details: Mumbai Jaico Publishing 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 VED.
	12.		Marketing services : competing through quality Leonard L. Berry, A. Parasuraman by Berry, Leonard L Parasuraman, A Publication details: New York Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International 1991 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 BER.
	13.		Measuring and improving productivity in services : issues, strategies and challenges Faridah Djellal, Faïz Gallouj by Djellal, Faridah Gallouj, Faïz Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar 2008 Availability: Items available for loan: Anna Centenary Library (2)Call number: 331.118 DJE, ...
	14.		National regulation and trade liberalization in services : the legal impact of the general agreement on trade in services (GATS) on national regulatory autonomy by Markus Krajewski by Krajewski, Markus Publication details: Alphen aan den Rijn ; Frederick, MD Kluwer Law International ; Sold and distributed in North, Central, and South America by Aspen Publishers c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 343.087 KRA.
	15.		New methods of competing in the global marketplace : critical success factors from service and manufacturing Richard E. Crandall and William R. Crandall by Crandall, Richard E Crandall, William Publication details: Boca Raton, FL CRC Press/Taylor & Francis Group 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 CRA.
	16.		Opening markets for trade in services : countries and sectors in bilateral and WTO negotiations edited by Juan A. Marchetti and Martin Roy by Marchetti, Juan A Martin, Roy Edition: 1st ed Publication details: Cambridge Cambridge University Press 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 382.9 MAR.
	17.		Opportunities in your own service business Robert McKay by McKay, Robert Edition: Rev. ed Publication details: New York McGraw-Hill 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 331.793 MCK.
	18.		Productivity, innovation, and knowledge in services : new economic and socio-economic approaches edited by Jean Gadrey, Faïz Gallouj by Gadrey, J Gallouj, Faïz Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.06 GAD.
	19.		Professional services marketing : how the best firms build premier brands, thriving lead generation engines, and cultures of business development success Mike Schultz, John E. Doerr by Schultz, Mike Doerr, John E Publication details: Hoboken, NJ John Wiley & Sons 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 SCH.
	20.		Rainmaking presentations : how to grow your business by leveraging your expertise Joseph Sommerville by Sommerville, Joseph Edition: 1st ed Publication details: Basingstoke, Hampshire Palgrave Macmillan 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 SOM.
	21.		The growth of service industries : the paradox of exploding costs and persistent demand edited by Thijs Ten Raa, Ronald Schettkat by Raa, Thijs ten Schettkat, Ronald Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 RAA.
	22.		The handbook of innovation and services : a multi-disciplinary perspective [edited by] Faiz Gallouj, Faridah Djellal by Djellal, Faridah Gallouj, Faïz Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar Pub 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.064 GAL.
	23.		The handbook of service industries edited by John R. Bryson, Peter W. Daniels by Bryson, J. R Daniels, P. W Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.4 BRY.
	24.		The management and marketing of services Peter Mudie and Angela Cottam by Mudie, Peter Cottam, Angela Edition: 2nd ed Publication details: Oxford Butterworth Heinemann 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 MUD.
	25.		The new service economy : challenges and policy implications for Europe Luis Rubalcaba by Rubalcaba-Bermejo, Luis Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.4094 RUB.
	26.		The offshore nation : strategies for success in global outsourcing and offshoring Atul Vashistha and Avinash Vashistha by Vashistha, Atul Vashistha, Avinash Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4058 VAS.
	27.		The origins of the international competitiveness of firms : the impact of location and ownership in professional service industries Lilach Nachum by Nachum, Lilach Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.6042 NAC.
	28.		The professional service firm 50 or fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! by Tom Peters by Peters, Thomas J Publication details: New York Peters, Tom 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PET.
	29.		The professions and services in the European economic community by D. Lasok by Lasok, Dominik Publication details: Alphen aan den Rijn, The Netherlands ; Frederick, MD Kluwer Law and Taxation Publishers 1986 Availability: Items available for loan: Anna Centenary Library (1)Call number: 344.4017 LAS.
	30.		The service revolution in South Asia edited by Ejaz Ghani by Ghani, Ejaz Publication details: Oxford Oxford University Press 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.40954 GHA.
	31.		The World Trade Organization knowledge agreements Christopher Arup by Arup, Christopher Publication details: Cambridge Cambridge University Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 346.048 ARU.
	32.		Total global strategy II : updated for the internet and service era George S. Yip by Yip, George S Publication details: Upper Saddle River, NJ Prentice Hall c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.049 YIP.
	33.		Trade in services : global regulation and the impact on key service sectors Philip Raworth by Raworth, Philip Marc Publication details: Dobbs Ferry, NY Oceana Publications, Inc 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 343.087 RAW.
	34.		Trading services in the global economy edited by Juan R. Cuadrado-Roura, Luis Rubalcaba-Bermejo and J.R. Bryson by Bryson, J. R Cuadrado Roura, Juan R Rubalcaba-Bermejo, Luis Edition: 1st ed Publication details: Aldershot, Hants, England ; Brookfield, Vt., USA E. Elgar 2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 382.45 CUA.
	35.		Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management edited by William J. Glynn and James G. Barnes by Barnes, William G Glynn, William J Publication details: New Delhi Prentice - Hall of India 1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 GLY.
	36.		Up against the Wal-Marts : how your business can prosper in the shadow of the retail giants Don Taylor, Jeanne Smalling Archer by Taylor, Don Archer, Jeanne Smalling Edition: 2nd ed Publication details: New York AMACOM 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.87 TAY.
	37.		Working bodies : interactive service employment and workplace identities Linda McDowell by McDowell, Linda Publication details: Chichester, U.K. ; Malden, MA Wiley-Blackwell 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 331.793 MCD.
	38.		Bharat's how to tackle service tax problems : as amended by the finance (no. 2) act, 2009, W.E.F. 19-8-2009, including amendments in taxable services, W. E. F. 1-9-2009 Madhukar N. Hiregange, Rajesh Kumar T.R., Sudhir V.S by Hiregange, Madhukar N Rajesh Kumar, T. R Sudhir, V. S Publication details: New Delhi Bharat Law House 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 343.540552 MAD.
	39.		Business services in European economic growth edited by Luis Rubalcaba and Henk Kox by Kox, Henk Rubalcaba-Bermejo, Luis Publication details: Houndmills, Basingstoke, Hampshire ; New York Palgrave Macmillan 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.4094 RUB.
	40.		Buying and selling multimedia services Gerry Souter by Souter, Gerry Publication details: Boston, MA Focal Press c1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.45610067 SOU.
	41.		Career opportunities in travel and hospitality Jennifer Bobrow Burns ; foreword by Joseph A. McInerney by Burns, Jennifer Bobrow Publication details: New York Ferguson c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 910.23 BUR.
	42.		Careers in focus. personal services Publication details: New York Ferguson 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 331.702 FER.
	43.		Cases on managing e-services Ada Scupola by Scupola, Ada Publication details: Hershey, PA Information Science Reference 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 SCU.
	44.		Challenges of managing information quality in service organizations Latif Al-Hakim by Al-Hakim, Latif Publication details: Hershey, PA Idea Group Pub 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4038 ALH.
	45.		Class acts : an anthropology of service workers and their union E. Paul Durrenberger and Suzan Erem by Paul Durrenberger, E Erem, Suzan Publication details: Boulder, CO Paradigm Publishers 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 331.880973 DUR.
	46.		Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson, Michael D. Johnson by Gustafsson, Anders Johnson, Michael D Edition: 1st ed Publication details: San Francisco, CA Jossey-Bass c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GUS.
	47.		Cross-border services and choice of law : a comparative study of the European approach Ulla Liukkunen by Liukkunen, Ulla Publication details: Frankfurt am Main ; New York Peter Lang 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 340.924094 LIU.
	48.		Customer loyalty : a guide for time travelers Sionade Robinson and Lyn Etherington by Robinson, Sionade Etherington, Lyn Publication details: Basingstoke, Hampshire Palgrave Macmillan 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROB.
	49.		Design and control of workflow processes : business process management for the service industry Hajo A. Reijers by Reijers, Hajo A Publication details: Berlin Springer 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.51 REI.
	50.		Design for six sigma for service Kai Yang by Yang, Kai Publication details: New York McGraw-Hill c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4013 YAN.
	51.		Discovering the soul of service : the nine drivers of sustainable business success Leonard L. Berry by Berry, Leonard L Publication details: New York Free Press 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BER.
	52.		Economic performance in the Americas : the role of the service sector in Brazil, Mexico, and the USA Nanno Mulder by Mulder, Nanno Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar 2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.4097 MUL.
	53.		Empowerment : HR strategies for service excellence Conrad Lashley by Lashley, Conrad Publication details: Amsterdam ; Oxford Butterworth/Heinemann 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3 LAS.
	54.		Enterprise service computing : from concept to deployment Robin G. Qui [editor] by Qui, Robin G Publication details: Hershey, PA Idea Group Pub 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4038 QUI.
	55.		Ervice science for socio-economical and information systems advancement : holistic methodologies Adamantios Koumpis by Koumpis, Adamantios Publication details: Hershey, PA Information Science Reference c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.761 KOU.
	56.		E-services : an innovative approach Vasu Deva by Vasu Deva Publication details: New Delhi Commonwealth Publications 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.05 VAS.
	57.		Free movement of persons within the European community by Friedl Weiss and Frank Wooldridge by Weiss, Friedl Wooldridge, Frank Edition: 2nd ed Publication details: Alphen aan den Rijn, The Netherlands ; Frederick, MD Distributed by Aspen PUblishers, Kluwer Law International c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 342.4082 WEI.
	58.		From products to services : insight and experience from companies which have embraced the service economy Laurie Young by Young, Laurie Publication details: Hoboken, NJ John Wiley & Sons 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 YOU.
	59.		GATS and the regulation of international trade in services edited by Marion Panizzon, Nicole Pohl and Pierre Sauve by Panizzon, Marion Pohl, Nicole Sauvé, Pierre Edition: 1st ed Publication details: Cambridge Cambridge University Press 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 382.92 PAN.
	60.		Gemba kaizen : a commonsense low-cost approach to management Masaaki Imai by Imai, Masaaki Publication details: New York McGraw-Hill c1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.5 IMA.
	61.		Growth and structure of tertiary sector in developing economies Seema Joshi by Seema Joshi Publication details: New Delhi Academic Foundation 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.4561 SEE.
	62.		Guide to the GATS : an overview of issues for further liberalization of trade in services edited by WTO Secretariat by WTO Secretariat Edition: 1st ed Publication details: Alphen aan den Rijn, The Netherlands ; Frederick, MD Kluwer Law International ; World Trade Organization 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 382.45 WTO.
	63.		Hand book of safety and health for the service industry : industrial safety and health for goods and materials services Charles D. Reese by Reese, Charles D Publication details: Boca Raton, FL CRC Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.382 REE.
	64.		Hand book of safety and health for the service industry : industrial safety and health for infrastructure services Charles D. Reese by Reese, Charles D Publication details: Boca Raton, FL CRC Press c2009 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.382 REE, ...
	65.		Hand book of safety and health for the service industry : industrial safety and people oriented services Charles D. Reese by Reese, Charles D Publication details: Boca Raton, FL CRC Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.382 REE.
	66.		Hospitality and personal care by Adrienne Friedberg by Friedberg, Adrienne Publication details: New York Ferguson Pub c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 647.94023 FRI.
	67.		Industrial safety and health for administrative services Charles D. Reese by Reese, Charles D Publication details: Boca Raton, FL CRC Press c2009 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.382 REE, ...
	68.		Industrial safety and health for goods and materials services Charles D. Reese by Reese, Charles D Publication details: Boca Raton, FL CRC Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.382 REE.
	69.		Innovation in marketing edited by Peter Doyle and Susan Bridgewater by Bridgewater, Susan Doyle, Peter Chartered Institute of Marketing Publication details: Oxford ; Boston Butterworth-Heinemann 1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 DOY.
	70.		Innovation in the service economy : the new wealth of nations Faiz Gallouj by Gallouj, Faïz Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar Pub 2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.064 GAL.
	71.		Innovation systems in the service economy : measurement and case study analysis edited by J. Stanley Metcalfe and Ian Miles by Metcalfe, J. S Miles, Ian Publication details: Dordrecht ; Boston Kluwer Academic 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.4 MET.
	72.		International cases in tourism management Susan Horner and John Swarbrooke by Horner, Susan Swarbrooke, John Edition: 1st ed Publication details: Amsterdam ; Boston Elsevier Butterworth Heinemann 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.4791 HOR.
	73.		International taxation of services : proceedings of a seminar held in Rio de Janeiro in 1989 during the 43rd Congress of the International Fiscal Association by International Fiscal Association. Congress (43rd : 1989 : Rio de Janeiro, Brazil) Publication details: Alphen aan den Rijn, The Netherlands Kluwer Law and Taxation Publishers 1991 Availability: Items available for loan: Anna Centenary Library (1)Call number: 341.759 COS.
	74.		International trade in services and domestic regulations : necessity, transparency, and regulatory diversity Panagiotis Delimatsis by Delimatsis, Panagiotis Publication details: Oxford Oxford University Press 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 343.0875 DEL.
	75.		Knowledge and innovation in the new service economy edited by Birgitte Andersen ... [et al.] by Andersen, Birgitte Publication details: Cheltenham, UK ; Northampton, MA, USA Edward Elgar 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4038 AND.
	76.		Knowledge intensive business services : organizational forms and national institutions edited by Marcela Miozzo, Damian Grimshaw by Grimshaw, Damian Miozzo, Marcela Publication details: Cheltenham ; Northhampton, MA E. Elgar Pub 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4062 MIO.
	77.		Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements Debashis Sarkar by Sarkar, Debashis Publication details: New Delhi Pearson Power/Dorling Kindersley 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 SAR.
	78.		Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions Mike L. George by George, Michael L Publication details: New York McGraw-Hill 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 GEO.
	79.		Lean six sigma for the office James William Martin by Martin, James W Publication details: Boca Raton, FL CRC Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4013 MAR.
	80.		Lean six sigma service excellence : a guide to green belt certification and bottom line improvement Gerald M. Taylor by Taylor, Gerald M Publication details: Ft. Lauderdale, FL J. Ross Pub c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4013 TAY.
	81.		A complete and balanced service scorecard : creating value through sustained performance improvement Rajesh K. Tyagi, Praveen Gupta by Tyagi, Rajesh K Gupta, Praveen Publication details: Upper Saddle River, N.J FT Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3125 TYA.
	82.		A complete and balanced service scorecard : creating value through sustained performance improvement Rajesh K. Tyagi, Praveen Gupta by Tyagi, Rajesh K Gupta, Praveen Publication details: Upper Saddle River, N.J FT Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3125 TYA.
	83.		A handbook of international trade in services edited by Aaditya Mattoo, Robert M. Stern and Gianni Zanini by Mattoo, Aaditya Stern, Robert M Zanini, Gianni Edition: 1st ed Publication details: Oxford Oxford University Press 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 382.45 MAT.
	84.		A handbook of international trade in services edited by Aaditya Mattoo, Robert M. Stern,and Gianni Zanini by Mattoo, Aaditya Stern, Robert M Zanini, Gianni Edition: 1st ed Publication details: Oxford Oxford University Press 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 382.45 MAT.
	85.		Competitive strategies for service organisations Neil Botten and John Mcmanus by Botten, Neil McManus, John Publication details: London Macmillan c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4012 BOT.
	86.		Invisible touch : the four keys to modern marketing Harry Beckwith by Beckwith, Harry Publication details: New York Warner Books 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 BEC.
	87.		Invisible touch : the four keys to modern marketing Harry Beckwith by Beckwith, Harry Publication details: New York Warner Books 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 BEC.
	88.		Mass customization : the new frontier in business competition B. Joseph Pine II ; foreword by Stan Davis by Pine, B. Joseph Publication details: Boston, MA Harvard Business School c1993 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.575 PIN.
	89.		Market services and the productivity race, 1850-2000 : British performance in international perspective Stephen Broadberry by Broadberry, Stephen Publication details: Cambridge Cambridge University Press 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.45094109034 BRO.
	90.		Market services and the productivity race, 1850-2000 : British performance in international perspective Stephen Broadberry by Broadberry, S. N Publication details: Cambridge Cambridge University Press 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 330.90903441 BRO.
	91.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2006 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.2.
	92.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2006 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.1.
	93.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2008 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.2.
	94.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2008 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.
	95.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2009 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.1.
	96.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2009 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 380.1 LAZ.2.
	97.		Mass customization : the new frontier in business competition B. Joseph Pine ; foreword by Stan Davis by Pine, Joseph Publication details: Boston, MA Harvard Business School 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.575 PIN.
	98.		Service management : operations, strategy, and information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 5th ed Publication details: Boston McGraw-Hill/Irwin 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 FIT.
	99.		Service management : operations, strategy, and information technology James A Fitzsimmons; Mona J Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed Publication details: Boston McGraw Hill 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4035 FIT.
	100.		Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 7th ed Publication details: New York McGraw-Hill c2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 FIT.
	101.		Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed Publication details: Boston McGraw-Hill/Irwin c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 FIT.
	102.		Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed Publication details: Boston ; New Delhi McGraw-Hill Irwin 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 ZEI.
	103.		Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed Publication details: Boston McGraw-Hill/Irwin c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 ZEI.
	104.		Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz by Lovelock, Christopher Wirtz, Jochen Edition: 6th ed Publication details: Upper Saddle River, NJ Pearson/Prentice Hall c2007 Availability: Not available: Anna Centenary Library: Checked out (1).
	105.		Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz and Jayanta Chatterjee by Lovelock, Christopher Chatterjee, Jayanta Wirtz, Jochen Edition: 6th ed Publication details: Upper Saddle River, NJ Prentice Hall 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 LOV.
	106.		Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz and Jayanta Chatterjee by Lovelock, Christopher Chatterjee, Jayanta Wirtz, Jochen Edition: 7th ed Publication details: Upper Saddle River, NJ Prentice Hall 2013 Availability: Not available: Anna Centenary Library: Checked out (1).
	107.		Services marketing : people, technology, strategy Lovelock, Christopher Jochen Wirtz by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed Publication details: Boston Prentice-Hall 2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 LOV.
	108.		Services marketing and management Audrey Gilmore by Gilmore, Audrey Publication details: Thousand Oaks, CA SAGE Publications 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 GIL.
	109.		A handbook on the GATS agreement prepared by the WTO Trade in Services Division by World Trade Organization. Secretariat, World Trade Organization. Trade in Services Division Edition: 1st ed Publication details: Cambridge Cambridge University Press 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 382.92 WOR.
	110.		A handbook on the GATS agreement prepared by the WTO Trade in Services Division by World Trade Organization. Secretariat, World Trade Organization. Trade in Services Division Edition: 1st ed Publication details: Cambridge Cambridge University Press 2005 Availability: No items available.
	111.		Applications of quality control in the service industries A.C. Rosander by Rosander, A. C Publication details: New York : Milwaukee ASQC Quality Press, M. Dekker c1985 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 ROS.
	112.		Market services and the productivity race, 1850-2000 : British performance in international perspective Stephen Broadberry by Broadberry, Stephen Publication details: Cambridge Cambridge University Press 2009 Availability: No items available.
	113.		Market services and the productivity race, 1850-2000 : British performance in international perspective Stephen Broadberry by Broadberry, S. N Publication details: Cambridge Cambridge University Press 2006 Availability: No items available.
	114.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2006 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2006 Availability: No items available.
	115.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2006 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2006 Availability: No items available.
	116.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2008 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2008 Availability: No items available.
	117.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2008 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2008 Availability: No items available.
	118.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2009 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2009 Availability: No items available.
	119.		Market share reporter : an annual compilation of reported market share data on companies, products and services 2009 Robert S. Lazich by Lazich, Robert S Publication details: Detroit, MI Thomson Gale 2009 Availability: No items available.
	120.		Mass customization : the new frontier in business competition B. Joseph Pine ; foreword by Stan Davis by Pine, Joseph Publication details: Boston, MA Harvard Business School 1999 Availability: No items available.
	121.		Service management : operations, strategy, and information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 5th ed Publication details: Boston McGraw-Hill/Irwin 2006 Availability: No items available.
	122.		Service management : operations, strategy, and information technology James A Fitzsimmons; Mona J Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed Publication details: Boston McGraw Hill 2008 Availability: No items available.
	123.		Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 7th ed Publication details: New York McGraw-Hill c2011 Availability: No items available.
	124.		Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed Publication details: Boston McGraw-Hill/Irwin c2008 Availability: No items available.
	125.		Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed Publication details: Boston ; New Delhi McGraw-Hill Irwin 2009 Availability: No items available.
	126.		Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed Publication details: Boston McGraw-Hill/Irwin c2006 Availability: No items available.
	127.		Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz by Lovelock, Christopher Wirtz, Jochen Edition: 6th ed Publication details: Upper Saddle River, NJ Pearson/Prentice Hall c2007 Availability: No items available.
	128.		Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz and Jayanta Chatterjee by Lovelock, Christopher Chatterjee, Jayanta Wirtz, Jochen Edition: 6th ed Publication details: Upper Saddle River, NJ Prentice Hall 2010 Availability: No items available.
	129.		Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz and Jayanta Chatterjee by Lovelock, Christopher Chatterjee, Jayanta Wirtz, Jochen Edition: 7th ed Publication details: Upper Saddle River, NJ Prentice Hall 2013 Availability: No items available.
	130.		Services marketing : people, technology, strategy Lovelock, Christopher Jochen Wirtz by Lovelock, Christopher Wirtz, Jochen Edition: 7th ed Publication details: Boston Prentice-Hall 2011 Availability: No items available.
	131.		Services marketing and management Audrey Gilmore by Gilmore, Audrey Publication details: Thousand Oaks, CA SAGE Publications 2003 Availability: No items available.
	132.		Selling Professional Services to be Fortune 500 Gary S. Luefschuetz by Luefschuetz, Gary S Language: English Publication details: New York McGraw Hill 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 001 LUE.

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