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	1.		Quality function deployment : integrating customer requirements into product design Yoji Akao, author and editor-in-chief ; translated by Glenn H. Mazur ; introduction by Bob King by Akao, Yōji Publication details: Cambridge, Mass Productivity Press c1990 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 AKA .
	2.		Quality health care : a guide to developing and using indicators Robert C. Lloyd by Lloyd, Robert C Edition: 1st ed Publication details: Sudbury, Mass Jones and Bartlett Publishers c2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.10685 LLO.
	3.		Best practices : building your business with customer-focused solutions Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman by Hiebeler, Robert Kelly, Thomas B Ketteman, Charles Arthur Andersen & Co Publication details: New York Simon & Schuster c1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HIE.

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