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	1.		Measuring and improving patient satisfaction Patrick J. Shelton by Shelton, Patrick J Publication details: Gaithersburg, Md Aspen Publishers 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.10685 SHE.
	2.		Measuring patient safety edited by Robin P. Newhouse, Stephanie Poe by Newhouse, Robin Purdy Poe, Stephanie Publication details: Boston, MA Jones and Bartlett Publishers c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 363.157 NEW.
	3.		Psychology in the physical and manual therapies edited by Gregory S. Kolt and Mark B. Andersen ; foreword by Katherine F. Shepard by Andersen, Mark B Kolt, Gregory S Edition: 1st ed Publication details: Edinburgh ; New York Churchill Livingstone 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 615.82 KOL.
	4.		The practice of autonomy : patients, doctors, and medical decisions Carl E. Schneider by Schneider, Carl Edition: 1st ed Publication details: Oxford Oxford University Press 1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 610.6916 SCH.
	5.		The trust crisis in healthcare : causes, consequences, and cures edited by David A. Shore by Shore, David A Publication details: Oxford Oxford University Press 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.10973 SHO.
	6.		Who killed health care? : America's [USD]2 trillion medical problem and the consumer-driven cure Regina E. Herzlinger by Herzlinger, Regina E Publication details: New York McGraw-Hill c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.433621 HER.
	7.		Connecting with the new healthcare consumer : defining you strategy David B Nash[ et al ] by Nash, David B Publication details: Gaithersburg, Md Aspen Publishers 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 610.696 NAS.
	8.		Effective group practice in midwifery : working with women edited by Lesley Page ; part title illustrations by Heather Spears by Page, Lesley Publication details: Oxford ; Malden, MA Blackwell Science 1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 618.20233 PAG.
	9.		Improving patient satisfaction now - how to earn patient and payer loyalty Anne-Marie Nelson...[et al] by Nelson, Anne-Marie Edition: 1st ed Publication details: Gaithersburg, MD Aspen Publishers 1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 616.696.
	10.		Including the person with dementia in designing and delivering care : I need to be me! Elizabeth Barnett ; foreword by Mary Marshall by Barnett, Elizabeth Publication details: London Jessica Kingsley Publishers 2000, printed digitally 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.26 BAR.
	11.		A practical guide to complaints handling in the context of clinical governance Chris Gunn ; foreword by Michael Buckley by Gunn, Chris Publication details: Edinburgh Churchill Livingstone c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.10680941 GUN.
	12.		An insider's guide to better nursing home care : 75 tips you should know Donna M. Reed by Reed, Donna M Publication details: Amherst, N.Y Prometheus Books 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.160683 REE.

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