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	1.		The virtual customer : a new paradigm for improving customer relations in libraries and information services edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard by Ferreira, Sueli Mara Soares Pinto Savard, Réjean IFLA Satellite Meeting (2004 : São Paulo, Brasil) Publication details: München Saur 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 021.7 FER.
	2.		Fostering community through digital storytelling : a guide for academic libraries Anne M. Fields and Karen R. Diaz by Fields, Anne M Díaz, Karen R Publication details: Westport, Conn Libraries Unlimited 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 027.6251 FIE.
	3.		Libraries and identity : the role of institutional self-image and identity in the emergence of new types of library Jacim Hansson by Hansson, Joacim Publication details: Oxford Chandos 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 021.7 HAN.

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