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	1.		Modernizing democracy : innovations in citizen participation edited by Terry F. Buss, F. Stevens Redburn, and Kristina Guo ; foreword by Xavier de Souza Briggs by Buss, Terry F Guo, Kristina Redburn, F. Stevens Publication details: Armonk, NY M.E. Sharpe c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 323.0420973 BUS.
	2.		Public information technology and e-governance : managing the virtual state G. David Garson by Garson, G. David Edition: 1st ed Publication details: Raleigh, N.C Jones and Bartlett Publishers c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 352.38 GAR.
	3.		Citizen relationship management : a study of CRM in government Alexander Schellong by Schellong, Alexander Publication details: Frankfurt am Main Lang 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 659.2932 SCH.
	4.		Digital government : principles and best practices [edited by] Alexei Pavlichev, G. David Garson by Garson, G. David Pavlichev, Alexei Publication details: Hershey, PA Idea Group Pub c2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 352.380973 PAV.

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