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	1.		Management lessons from Mayo Clinic : inside one of the world's most admired service organizations Leonard L. Berry, Kent D. Seltman by Berry, Leonard L Seltman, Kent D Publication details: New York McGraw-Hill 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.11068 BER.
	2.		Lean hospitals : improving quality, patient safety, and employee satisfaction Mark Graban ; foreword by J. Michael Rona by Graban, Mark Publication details: Boca Raton, FL CRC Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.11068 GRA.

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