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1.
Exceeding customer expectations : quality concepts for the fire service Randy R. Bruegman by
Publication details: Upper Saddle River, NJ Prentice Hall c2003
Availability: Items available for loan: Anna Centenary Library (1)Call number: 363.370685 BRU.

2.
Achieving excellence in the fire service Judy Janing, Gordon Sachs by
Publication details: Upper Saddle River, NJ Prentice Hall c2003
Availability: Items available for loan: Anna Centenary Library (1)Call number: 363.37068 JAN.

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