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1.
Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay Ernan Roman by
Publication details: New York McGraw-Hill c2011
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROM.

2.
Database marketing: analyzing and managing customers Robert C. Blattberg, Byung-do Kim, Scott A. Neslin by
Publication details: New Delhi Springer (India) PVT Ltd 2010
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 BLA.

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