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	1.		On great service : a framework for action Leonard L. Berry by Berry, Leonard L Publication details: New York Free Press c1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 BER.
	2.		Class acts : service and inequality in luxury hotels Rachel Sherman by Sherman, Rachel Publication details: Berkeley University of California Press c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 647.94068 SHE.
	3.		Customer service : serve us, America Steven A. Eggland, Michael J. Britten by Eggland, Steven A Britten, Michael J Edition: 1st ed Publication details: Upper Saddle River, N.J Prentice Hall c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8120973 EGG.
	4.		Exceeding customer expectations : what enterprise, America's #1 car rental company, can teach us about creating lifetime customers Kirk Kazanjian ; foreword by Andrew C. Taylor by Kazanjian, Kirk Edition: 1st ed Publication details: New York Currency Doubleday 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KAZ.
	5.		Free, perfect, and now : connecting to the three insatiable customer demands : a CEO's true story Robert Rodin with Curtis Hartman by Rodin, Robert Hartman, Curtis Publication details: New York Simon & Schuster c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROD.
	6.		Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company Robert Spector by Spector, Robert Publication details: Hoboken, NJ Wiley 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.871 SPE.
	7.		Do the right thing : how dedicated employees create loyal customers and large profits James F. Parker by Parker, James F Publication details: Upper Saddle River, N.J Wharton School Pub c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 387.70683 PAR.
	8.		Do the right thing : how dedicated employees create loyal customers and large profits James F. Parker by Parker, James F Publication details: Upper Saddle River Dorling Kindersley c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3 PAR.

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