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	1.		On great service : a framework for action Leonard L. Berry by Berry, Leonard L Publication details: New York Free Press c1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 BER.
	2.		Total quality service : principles, practices, and implementation D.H. Stamatis by Stamatis, D. H Publication details: Boca Raton, FL St. Lucie Press c1996 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 STA.
	3.		Best practices : building your business with customer-focused solutions Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman by Hiebeler, Robert Kelly, Thomas B Ketteman, Charles Arthur Andersen & Co Publication details: New York Simon & Schuster c1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HIE.
	4.		No cover image available Demystifying six sigma : a company-wide approach to continuous improvement Alan Larson by Larson, Alan Publication details: New York AMACOM c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 LAR.

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