Results of search for 'su:"Customer services - Management"'

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	1.		The future of retail banking : delivering value to global customers Joseph A. DiVanna by DiVanna, Joseph A Publication details: Basingstoke, Hampshire Palgrave Macmillan 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 332.12068 22 DIV.
	2.		The professional service firm 50 or fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! by Tom Peters by Peters, Thomas J Publication details: New York Peters, Tom 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PET.
	3.		The real-time contact center Donna Fluss by Fluss, Donna Publication details: New Delhi PHI Learning 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FLU.
	4.		Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management edited by William J. Glynn and James G. Barnes by Barnes, William G Glynn, William J Publication details: New Delhi Prentice - Hall of India 1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 GLY.
	5.		What customers really want : how to bridge the gap between what your organization offers and what your clients crave Scott McKain by McKain, Scott Publication details: Noida Pearson Power c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MCK.
	6.		Winning the service game Benjamin Schneider, David E. Bowen by Schneider, Benjamin Bowen, David Earl Publication details: Boston Harvard Business School c1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SCH.
	7.		Best practices : building your business with customer-focused solutions Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman by Hiebeler, Robert Kelly, Thomas B Ketteman, Charles Arthur Andersen & Co Publication details: New York Simon & Schuster c1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HIE.
	8.		Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson, Michael D. Johnson by Gustafsson, Anders Johnson, Michael D Edition: 1st ed Publication details: San Francisco, CA Jossey-Bass c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GUS.
	9.		Customer focus : a strategy for success Roger G. Langevin by Langevin, Roger G Publication details: New Delhi Viva Books Private Limited 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.406 LAN.
	10.		Customer intimacy : pick your partners, shape your culture, win together Fred Wiersema by Wiersema, Fred Publication details: London Profile Books 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 WIE.
	11.		Designing the best call center for your business : a complete guide for location, services, staffing, and outsourcing by Brendan Read by Read, Brendan B Edition: 2nd ed Publication details: San Francisco, CA CMP Books 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 REA.
	12.		Discovering the soul of service : the nine drivers of sustainable business success Leonard L. Berry by Berry, Leonard L Publication details: New York Free Press 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BER.
	13.		Empowerment : HR strategies for service excellence Conrad Lashley by Lashley, Conrad Publication details: Amsterdam ; Oxford Butterworth/Heinemann 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3 LAS.
	14.		Fabled service : ordinary acts, extraordinary outcomes Betsy Sanders by Sanders, Betsy Publication details: San Francisco, CA Pfeiffer & Co c1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SAN.
	15.		Invented here : maximizing your organization's internal growth and profitability Bart Victor, Andrew C. Boynton by Victor, Bart Boynton, Andrew C Publication details: Boston, MA Harvard Business School c1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.406 VIC.
	16.		Service operations management Richard Metters, Kathryn King-Metters, Madeleine Pullman by Metters, Richard King-Metters, Kathryn Pullman, Madeleine Publication details: New Delhi Cengage Learning India Private Ltd 2009 Availability: Items available for loan: Anna Centenary Library (1).
	17.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw ; Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill ©1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.81221 CAR.
	18.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw ; Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill ©1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 CAR.
	19.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw, Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.81 CAR.
	20.		A practical guide to call center technology by Andrew J. Waite by Waite, Andrew J Publication details: Gilroy, CA : Berkeley, CA cm.P Books ; Distributed to the book trade in U.S. and Canada by Publishers Group West 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.84 WAI.
	21.		Acquiring, processing, and deploying voice of the customer M. Larry Shillito by Shillito, M. Larry Publication details: Boca Raton, FL St. Lucie Press c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SHI.
	22.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw ; Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill ©1999 Availability: No items available.
	23.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw ; Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill ©1999 Availability: No items available.
	24.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw, Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill c1999 Availability: No items available.
	25.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw ; Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill ©1999 Availability: No items available.
	26.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw ; Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill ©1999 Availability: No items available.
	27.		The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Peggy Carlaw, Vasudha Kathleen Deming by Carlaw, Peggy Deming, Vasudha Kathleen Publication details: New York McGraw-Hill c1999 Availability: No items available.

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