Results of search for 'su:"Customer relations - Management"'

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	1.		Managing customers profitably Lynette Ryals by Ryals, Lynette Publication details: Hoboken, NJ John Wiley & Sons c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 RYA.
	2.		Managing global customers : an integrated approach George S. Yip, Audrey J. M. Bink by Yip, George S Bink, Audrey J. M Publication details: Oxford Oxford University Press 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.84 YIP.
	3.		Managing learning and communication systems as business assets Diane M. Gayeski by Gayeski, Diane M Publication details: Upper Saddle River, NJ Pearson/Prentice Hall c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.45 GAY.
	4.		Market busters : 40 strategic moves that drive exceptional business growth Rita Gunther McGrath, Ian C. MacMillan by McGrath, Rita Gunther MacMillan, Ian C Publication details: Boston, MA Harvard Business School c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4012 MCG.
	5.		Maximizing your sales with Salesforce.com Edward Kachinske ... [et al.] by Kachinske, Edward Publication details: Boston, MA Course Technology c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 004 KAC.
	6.		Microsoft Dynamics CRM 4 integration unleashed Marc J. Wolenik, Rajya Vardhan Bhaiya by Wolenik, Marc J Bhaiya, Rajya Vardhan Publication details: Indianapolis, IN SAMS c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812028553 WOL.
	7.		Microsoft Dynamics CRM 4.0 step by step Mike Snyder ... [et al.] by Snyder, Mike Publication details: Redmond, WA Microsoft Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 SNY.
	8.		Programming Microsoft dynamics CRM 4.0 Jim Steger ... [et al.] by Steger, Jim Publication details: Redmond, WA Microsoft Press 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812028553 STE.
	9.		The one to one manager : real-world lessons in customer relationship management Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Edition: 1st ed Publication details: New York Currency/Doubleday 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEP.
	10.		The relationship revolution : closing the customer promise gap Larry Hochman by Hochman, Larry Publication details: Hoboken, NJ Wiley 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HOC.
	11.		The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability John G. Freeland, editor by Freeland, John G Publication details: New York McGraw-Hill c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FRE.
	12.		The virtual customer : a new paradigm for improving customer relations in libraries and information services edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard by Ferreira, Sueli Mara Soares Pinto Savard, Réjean IFLA Satellite Meeting (2004 : São Paulo, Brasil) Publication details: München Saur 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 021.7 FER.
	13.		What customers really want : how to bridge the gap between what your organization offers and what your clients crave Scott McKain by McKain, Scott Publication details: Noida Pearson Power c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MCK.
	14.		Behind the cloud : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry Marc R. Benioff, Carlye Adler by Benioff, Marc R Adler, Carlye Publication details: San Francisco Jossey-Bass 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 BEN.
	15.		No cover image available Built to serve : how to drive the bottom line with people-first practices Dan J. Sanders by Sanders, Dan J Publication details: New York McGraw-Hill c2008 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.4 SAN, ...
	16.		Citizen relationship management : a study of CRM in government Alexander Schellong by Schellong, Alexander Publication details: Frankfurt am Main Lang 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 659.2932 SCH.
	17.		Collaborative customer relationship management : taking CRM to the next level Alexander H. Kracklauer, D. Mill Quinn, Dirk Seifert, editors by Kracklauer, Alexander H Mills, Daniel Quinn Seifert, Dirk Publication details: Berlin ; New York Springer-Verlag 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KRA.
	18.		Converting customer value : from retention to profit J.A. Murphy ... [et al.] by Murphy, John A Publication details: Hoboken, N.J Wiley c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MUR.
	19.		CRM : redefining customer relationship management Jeffrey Peel by Peel, Jeffrey Publication details: Boston Digital Press c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEE.
	20.		CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers Paul Greenberg by Greenberg, Paul Edition: 4th ed Publication details: New York McGraw-Hill c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GRE.
	21.		Customer experience management : a revolutionary approach to connecting with your customers Bernd H. Schmitt by Schmitt, Bernd Publication details: Hoboken, N.J Wiley 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8342 SCH.
	22.		Customer relationship management (CRM) P.P. Singh, N. Jinender Kumar by Singh, P. P Jinender Kumar, N Publication details: New Delhi Regal Publications c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SIN.
	23.		Customer relationship management : concepts and strategies edited by Edward Pepper by Pepper, Edward Edition: 1st ed Publication details: New York Willford Press 2016 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEP.
	24.		Customer relationship management : emerging concepts, tools, and applications editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh by Shakespeare, William Parvatiyar, Atul Shainesh, G Sheth, Jagdish N Publication details: New Delhi Tata McGraw-Hill Pub. Co c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SHE.
	25.		Customer relationship management : getting it right! Judith W. Kincaid by Kincaid, Judith W Publication details: Upper Saddle River, N.J Prentice Hall PTR 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KIN.
	26.		Customer relationship management : organizational and technological perspectives Federico Rajola by Rajola, Federico Publication details: Berlin ; New York Springer 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 RAJ.
	27.		Customer relationship management : the bottom line to optimizing your ROI Jon Anton, Natalie L. Petouhoff by Anton, Jon Petouhoff, Natalie L Publication details: Upper Saddle River, N.J Prentice Hall 2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ANT.
	28.		Electronic customer relationship management Jerry Fjermestad, Nicholas C. Romano, editors by Fjermestad, Jerry Romano, Nicholas Publication details: New Delhi Prentice-Hall of India 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FJE.
	29.		Essential tools for operations management : tools, models and approaches for managers and consultants Simon A. Burtonshaw-Gunn by Burtonshaw-Gunn, Simon A Publication details: Hoboken, NJ John Wiley [distributor], Wiley c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4034 BUR.
	30.		Essentials of CRM : a guide to customer relationship management Bryan Bergeron by Bergeron, Bryan P Publication details: Hoboken, NJ Wiley c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BER.
	31.		Harvard business review on customer relationship management Harvard Business School Publishing Corporation Publication details: Boston, MA Harvard Business School c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HBS.
	32.		Implementing CRM : from technology to knowledge David Finnegan, Leslie P. Willcocks by Finnegan, David Willcocks, Leslie Publication details: Hoboken, NJ John Wiley & Sons, Inc 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FIN.
	33.		Kellogg on branding : the marketing faculty of the Kellogg School of Management edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler by Calkins, Tim Tybout, Alice M Kellogg School of Management Publication details: Hoboken, N.J Wiley c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.827 TYB.
	34.		Levels of corporate globalization : developing a measurement scale for global customer management Petra Kuchinka by Kuchinka, Petra Publication details: Basingstoke, Hampshire Palgrave Macmillan 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.84 KUC.
	35.		Customer relationship management Ed Peelen by Peelen, Ed Publication details: Upper Saddle River, NJ FT Prentice Hall c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEE.
	36.		Customer relationship management Kristin Anderson, Carol Kerr by Anderson, Kristin Kerr, Carol Publication details: New York McGraw-Hill c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 AND.
	37.		Customer relationship management Roger J. Baran, Robert J. Galka, Daniel P. Strunk by Baran, Roger J Galka, Robert J Strunk, Daniel P Publication details: Australia Cengage Learning 2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BAR.
	38.		Return on customer : creating maximum value from your scarcest resource Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Edition: 1st ed Publication details: New York Doubleday/Currency 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEP.
	39.		Return on customer : creating maximum value from your scarcest resource Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Edition: 1st ed Publication details: Singapore Marshall Cavendish Business 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEP.
	40.		The CRM handbook : a business guide to customer relationship management Jill Dyché by Dyché, Jill Publication details: Boston, MA Addison Wesley 2002 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.812 DYC, ...
	41.		A practical guide to CRM : building more profitable customer relationships by Janice Reynolds by Reynolds, Janice Publication details: New York cm.P Books c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 REY.
	42.		B2B integration : concepts and architecture Christoph Bussler by Bussler, Christoph Publication details: Berlin Springer c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 004.62 BUS.
	43.		Return on customer : creating maximum value from your scarcest resource Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Edition: 1st ed Publication details: New York Doubleday/Currency 2005 Availability: No items available.
	44.		Return on customer : creating maximum value from your scarcest resource Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Edition: 1st ed Publication details: Singapore Marshall Cavendish Business 2005 Availability: No items available.
	45.		The CRM handbook : a business guide to customer relationship management Jill Dyché by Dyché, Jill Publication details: Boston, MA Addison Wesley 2002 Availability: No items available.

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