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	1.		Managing contacts with Microsoft outlook 2007 business contact manager Edward Kachinske, Stacy Roach, Timothy Kachinske by Kachinske, Edward Kachinske, Timothy Roach, Stacy Publication details: Boston, MA Thomson/Course Technology c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 005.57 KAC.
	2.		Managing customers profitably Lynette Ryals by Ryals, Lynette Publication details: Hoboken, NJ John Wiley & Sons c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 RYA.
	3.		Managing customers through economic cycles John McKean by McKean, John Publication details: Hoboken, NJ John Wiley & Sons 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MCK.
	4.		Managing global customers : an integrated approach George S. Yip, Audrey J. M. Bink by Yip, George S Bink, Audrey J. M Publication details: Oxford Oxford University Press 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.84 YIP.
	5.		Managing learning and communication systems as business assets Diane M. Gayeski by Gayeski, Diane M Publication details: Upper Saddle River, NJ Pearson/Prentice Hall c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.45 GAY.
	6.		Market busters : 40 strategic moves that drive exceptional business growth Rita Gunther McGrath, Ian C. MacMillan by McGrath, Rita Gunther MacMillan, Ian C Publication details: Boston, MA Harvard Business School c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4012 MCG.
	7.		Market driven organization : understanding, attracting, and keeping valuable customers George S. Day by Day, George S Publication details: New York Free Press 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 DAY.
	8.		Mass customization information systems in business Thorsten Blecker, Gerhard Friedrich [editors] by Blecker, Thorsten Friedrich, Gerhard Publication details: Hershey, PA Information Science Reference 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4038011 BLE.
	9.		Master data management and data governance Alex Berson, Larry Dubov by Berson, Alex Dubov, Lawrence Edition: 2nd ed Publication details: New York McGraw-Hill c2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BER.
	10.		Maximizing your sales with Salesforce.com Edward Kachinske ... [et al.] by Kachinske, Edward Publication details: Boston, MA Course Technology c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 004 KAC.
	11.		May I help you? : great customer service for small business Jillian Mercer by Mercer, Jillian Publication details: St. Leonards, N.S.W Allen & Unwin 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MER.
	12.		Measuring customer satisfaction Richard F.Gerson by Gerson, Richard F Publication details: New Delhi Viva Books Private Limited 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GER.
	13.		Microsoft CRM 3 for dummies Joel Scott and David Lee by Scott, Joel Lee, David Publication details: Hoboken, NJ Wiley Pub c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8120285 SCO.
	14.		Microsoft Dynamics CRM 4 for dummies by Joel Scott, David Lee, and Scott Weiss by Scott, Joel Lee, David Weiss, Scott Publication details: Indianapolis, IN Wiley Pub c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8120285536 SCO.
	15.		Microsoft Dynamics CRM 4 integration unleashed Marc J. Wolenik, Rajya Vardhan Bhaiya by Wolenik, Marc J Bhaiya, Rajya Vardhan Publication details: Indianapolis, IN SAMS c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812028553 WOL.
	16.		Microsoft Dynamics CRM 4.0 step by step Mike Snyder ... [et al.] by Snyder, Mike Publication details: Redmond, WA Microsoft Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 SNY.
	17.		Net gain : expanding markets through virtual communities John Hagel III, Arthur G. Armstrong by Hagel, John Armstrong, Arthur Publication details: Boston Harvard Business School c1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.800285467 HAG.
	18.		One to one, B2B : customer development strategies for the business to business world Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Edition: 1st ed Publication details: New York Currency/Doubleday 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEP.
	19.		Operational excellence : using lean six sigma to translate customer value through global supply chains James William Martin by Martin, James W Publication details: New York Auerbach Publications c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.503 MAR.
	20.		Outlook 2007 business contact manager for dummies by Karen S. Fredricks and Lon Orenstein by Fredricks, Karen S Orenstein, Lon Publication details: Hoboken, N. J Wiley c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 005.57 O FRE.
	21.		Outside innovation : how your customers will co-design your company's future Patricia B. Seybold by Seybold, Patricia B Publication details: New York Collins 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4063 SEY.
	22.		Pay attention! : how to listen, respond, and profit from customer feedback Ann Thomas, Jill Applegate by Thomas, Ann Applegate, Jill Publication details: Hoboken, NJ Wiley c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 THO.
	23.		People buy you : the real secret to what matters most in business Jeb Blount by Blount, Jeb Publication details: Hoboken, NJ John Wiley & Sons 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 BLO.
	24.		Personal selling : building customer relationships and partnerships Rolph E. Anderson, Alan J. Dubinsky, Rajiv Mehta by Anderson, Rolph E Dubinsky, Alan J Mehta, Rajiv Edition: 2nd ed Publication details: Boston, MA Houghton Mifflin c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 AND.
	25.		Principles of customer relationship management Daniel Catalan-Matamoros, Olamade O. Owolabi et al by Catalan-Matamoros, Daniel Owolabi, Olamade O Publication details: London Koros Press Limited 2016 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 CAT.
	26.		Profitable customers: how to identify, develop and retain them Charles Wilson by Wilson, Charles Edition: 2nd ed Publication details: New Delhi Institute of Directors 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 WIL.
	27.		ProfitBrand : how to increase the profitability, accountability & sustainability of brands Nick Wreden by Wreden, Nick Edition: 1st South Asian ed Publication details: London Kogan Page 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.827 WRE.
	28.		Programming Microsoft dynamics CRM 4.0 Jim Steger ... [et al.] by Steger, Jim Publication details: Redmond, WA Microsoft Press 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812028553 STE.
	29.		Questions that sell : the powerful process for discovering what your customer really wants Paul Cherry by Cherry, Paul Publication details: New York AMACOM 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.85 CHE.
	30.		The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do Subir Chowdhury by Chowdhury, Subir Edition: 1st ed Publication details: New York Currency Doubleday 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 CHO.
	31.		The intimate supply chain : leveraging the supply chain to manage the customer experience David Frederick Ross by Ross, David Frederick Publication details: Boca Raton, FL CRC Press/Taylor & Francis c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.7 ROS.
	32.		The invisible customer : strategies for successful customer service down the wire Brian Clegg by Clegg, Brian Publication details: London Kogan Page 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 CLE.
	33.		The kindness revolution : the company-wide culture shift that inspires phenomenal customer service Ed Horrell by Horrell, Edward Publication details: New York AMACOM c2006 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.812 HOR, ...
	34.		The language of trust : selling ideas in a world of skeptics Michael Maslansky ... [et al.] by Maslansky, Michael Edition: 1st ed Publication details: Upper Saddle River, NJ Prentice Hall Press 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.45 MAS.
	35.		The loyalty effect : the hidden force behind growth, profits, and lasting value Frederick F. Reichheld with Thomas Teal by Reichheld, Frederick F Teal, Thomas Edition: 1st ed Publication details: Boston, MA Harvard Business School c1996 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4 REI.
	36.		The marking enterprise : business success and societal embedding Jean-Claude Thoenig, Charles Waldman by Thoenig, Jean-Claude Waldman, Charles Publication details: Houndmills, Basingstoke, Hampshire ; New York Palgrave Macmillan 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 THO.
	37.		The new pioneers : the men and women who are transforming the workplace and marketplace Thomas Petzinger, Jr by Petzinger, Thomas Publication details: New York Simon & Schuster c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 PET.
	38.		The one to one manager : real-world lessons in customer relationship management Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Edition: 1st ed Publication details: New York Currency/Doubleday 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEP.
	39.		The paradox of excellence : how great performance can kill your business by David Mosby and Michael Weissman by Mosby, David Weissman, Michael Publication details: San Francisco, CA Jossey-Bass c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MOS.
	40.		The power of loyalty : 10 essential steps to build a successful customer loyalty strategy by Roger L. Brooks by Brooks, Roger L Publication details: Irvine, CA Entrepreneur Press 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8343 BRO.
	41.		The power of two : how smart companies create win-win customer-supplier partnerships that outperform the competition Carlos Cordon; Thomas E Vollmann by Cordon, Carlos Vollmann, Thomas E Publication details: Houndmills, Basingstoke, Hampshire ; New York Palgrave Macmillan 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.046 COR.
	42.		The prime solution : close the value gap, increase margins, and win the complex sale Jeff Thull by Thull, Jeff Publication details: Chicago, IL Dearborn Trade Pub 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.81 THU.
	43.		The quest for loyalty : creating value through partnership edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook by Reichheld, Frederick F Publication details: Boston, MA Harvard Business School 1996 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 REI.
	44.		The relationship revolution : closing the customer promise gap Larry Hochman by Hochman, Larry Publication details: Hoboken, NJ Wiley 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HOC.
	45.		The service providers Dana Yagil by Yagil, Danah Publication details: Basingstoke, Hampshire Palgrave Macmillan 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 YAG.
	46.		The six fundamentals of success : the rules for getting it right for yourself and your organization Stuart R. Levine by Levine, Stuart R Edition: 1st US ed Publication details: New York Currency Doubleday 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 LEV.
	47.		The ten demandments : rules to live by in the age of the demanding consumer Kelly Mooney with Laura Bergheim by Mooney, Kelly Bergheim, Laura Publication details: New York McGraw-Hill c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MOO.
	48.		The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability John G. Freeland, editor by Freeland, John G Publication details: New York McGraw-Hill c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FRE.
	49.		The virtual customer : a new paradigm for improving customer relations in libraries and information services edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard by Ferreira, Sueli Mara Soares Pinto Savard, Réjean IFLA Satellite Meeting (2004 : São Paulo, Brasil) Publication details: München Saur 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 021.7 FER.
	50.		The winner's attitude : change how you deal with difficult people and get the best out of any situation Jeff and Val Gee by Gee, Jeff Gee, Val Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GEE.
	51.		There's no business that's not show business : marketing in an experience culture Bernd H. Schmitt, David L. Rogers, Karen Vrotsos by Schmitt, Bernd Rogers, David L Vrotsos, Karen Publication details: Upper Saddle River, NJ Financial Times Prentice Hall 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 659.152 SCH.
	52.		Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy Bill Stinnett by Stinnett, Bill Publication details: New York McGraw-Hill c2005 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.8342 STI, ...
	53.		Total access : giving customers what they want in an anytime, anywhere world Regis McKenna by McKenna, Regis Publication details: Boston, MA Harvard Business School c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MCK.
	54.		Trust-based selling : using customer focus and collaboration to build long-term relationships Charles H. Green by Green, Charles H Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.85 GRE.
	55.		Turn customer sercice in to customer Sales Bernard Katz by Katz, Bernard Publication details: Mumbai Jaico Publishing House 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KAT.
	56.		Unfolding stakeholder thinking 2 : relationships, communication, reporting and performance Jörg Andriof ... [et al.] by Andriof, Jorg Publication details: Sheffield, UK Greenleaf Publishing 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.408 AND.
	57.		Unleashing excellence : the complete guide to ultimate customer service Dennis Snow, Teri Yanovitch by Snow, Dennis Yanovitch, Teri Edition: 2nd ed Publication details: Hoboken, NJ Wiley c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SNO.
	58.		Up close & personal? : customer relationship marketing @ work Paul R. Gamble ... [et al.] by Gamble, Paul R Chartered Institute of Marketing Edition: 3rd ed Publication details: London Kogan Page 2006 Availability: Items available for loan: Anna Centenary Library (3)Call number: 658.812 GAM, ...
	59.		Up close and personal? : customer relationship marketing @ work Paul R. Gamble ... [et al.] by Gamble, Paul R Edition: 2nd ed Publication details: London Kogan Page c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 GAM.
	60.		User-centered design stories : real-world UCD case files edited by Carol Righi and Janice James by James, Janice Righi, Carol Publication details: Amsterdam ; Boston Elsevier/Morgan Kaufman c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.5038 RIG.
	61.		Using Microsoft CRM Laura Brown, John Gravely by Brown, Laura Gravely, John Edition: Special ed Publication details: Indianapolis, IN Que Pub 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.81202855.
	62.		Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay Ernan Roman by Roman, Ernan Publication details: New York McGraw-Hill c2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROM.
	63.		We are smarter than me : how to unleash the power of crowds in your business Barry Libert &, Jon Spector ; and thousands of contributors by Libert, Barry Spector, Jon Publication details: Upper Saddle River, N.J Wharton School Pub c2008 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.044 LIB, ...
	64.		What customers really want : how to bridge the gap between what your organization offers and what your clients crave Scott McKain by McKain, Scott Publication details: Noida Pearson Power c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MCK.
	65.		Who stole my customer?? : winning strategies for creating and sustaining customer loyalty Harvey Thompson by Thompson, Harvey Publication details: Upper Saddle River, N.J Pearson Prentice Hall c2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8343 THO.
	66.		Why CRM doesn't work : how to win by letting customers manage the relationship Frederick Newell by Newell, Frederick Publication details: New Delhi Kogan Page India 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 NEW.
	67.		Work book 2: meet your customers' needs : providing personalized customer service NRF Foundation Publication details: Rochester, NY Axzo Press 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 NRF.
	68.		Working with Microsoft dynamics CRM 4.0 Jim Steger, Mike Snyder by Steger, Jim Snyder, Mike Edition: 2nd ed Publication details: Redmond, WA Microsoft Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 004.36 STE.
	69.		Wowability : how to achieve it & why it matters Imran Syed by Syed, Imran Publication details: Singapore ; Hoboken, NJ John Wiley & Sons (Asia) 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.827 SYE.
	70.		Behind the cloud : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry Marc R. Benioff, Carlye Adler by Benioff, Marc R Adler, Carlye Publication details: San Francisco Jossey-Bass 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 BEN.
	71.		Beyond customer service Richard F. Gerson by Gerson, Richard F Edition: Rev. ed Publication details: New Delhi Viva Books 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GER.
	72.		Beyond selling value : a proven process to avoid the vendor trap Mark Shonka, Dan Kosch by Shonka, Mark Kosch, Dan Publication details: Chicago Dearborn Trade Publishing c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.81 SHO.
	73.		Beyond world class : building character, relationships and profits Alan M. Ross, with Cecil Murphey by Ross, Alan M Murphey, Cecil Publication details: Chicago Dearborn Trade Publishing c2002 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.812 ROS, ...
	74.		Blog rules : a business guide to managing policy, public relations, and legal issues Nancy Flynn by Flynn, Nancy Publication details: New York AMACOM, American Management Association 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 659.2 FLY.
	75.		Blogging for business : everything you need to know and why you should care Shel Holtz + Ted Demopoulos by Holtz, Shel Demopoulos, Ted Publication details: Chicago Kaplan Pub c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 006.7 HOL.
	76.		Breaking through : implementing customer focus in enterprises Sandra Vandermerwe by Vandermerwe, Sandra Publication details: New York Palgrave Macmillan 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 VAN.
	77.		Build a continuing relationship: providing personalized customer service : work book 3 NRF Foundation by NRF Foundation Publication details: United States of America Axzo Press 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 NRF.
	78.		No cover image available Built to serve : how to drive the bottom line with people-first practices Dan J. Sanders by Sanders, Dan J Publication details: New York McGraw-Hill c2008 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.4 SAN, ...
	79.		Calming upset customers : staying effective during unpleasant situations Rebecca L.Morgan by Morgan, Rebecca L Edition: 3rd ed Publication details: New Delhi Viva Books Private Limited 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MOR.
	80.		Care packages for your customers : an idea a week to enhance customer service Barbara A. Glanz by Glanz, Barbara A Publication details: New York McGraw-Hill c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GLA.
	81.		Caring for the customer National Examining Board for Supervisory Management Edition: 3rd ed Publication details: Oxford Oxford University Press 1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SEN.
	82.		Chocolates on the pillow aren't enough : reinventing the customer experience Jonathan M. Tisch ; with Karl Weber by Tisch, Jonathan M Publication details: Hoboken, N.J John Wiley & Sons 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 647.94068 TIS.
	83.		CIM revision cards : delivering customer value Ray Donnelly by Donnelly, Ray Publication details: Amsterdam Elsevier 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 DON.
	84.		Citizen marketers : when people are the message Ben McConnell and Jackie Huba by McConnell, Ben Huba, Jackie Publication details: Chicago, IL Kaplan Pub c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MCC.
	85.		Citizen relationship management : a study of CRM in government Alexander Schellong by Schellong, Alexander Publication details: Frankfurt am Main Lang 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 659.2932 SCH.
	86.		Clients forever : how your clients can build your business for you Doug Carter and Jenni Green by Carter, Doug Green, Jennifer Publication details: New York McGraw-Hill 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.85 CAR.
	87.		Collaborative customer relationship management contributors Olamade O. Owolabi, Yusuff S, et al by Owolabi, Olamade O Publication details: London Koros Press Limited 2016 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 OWO.
	88.		Collaborative customer relationship management : taking CRM to the next level Alexander H. Kracklauer, D. Mill Quinn, Dirk Seifert, editors by Kracklauer, Alexander H Mills, Daniel Quinn Seifert, Dirk Publication details: Berlin ; New York Springer-Verlag 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KRA.
	89.		Complaint is a gift: using customer feedback as a strategic tool Janelle Barlow and Claus Moller by Barlow, Janelle Moller, Clasu Publication details: New Delhi Tata McGraw-Hill Publishing Company 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BAR.
	90.		Connectability : 8 keys to building strong partnerships with your colleagues and your customers by David Ryback , with Jim Cathcart and David Nour by Ryback, David Cathcart, Jim Nour, David Publication details: New York McGraw-Hill c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 650.13 RYB.
	91.		Connecting with your customers by Harvard Business School Publication details: Boston Harvard Business School c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HBS.
	92.		Consulting for real people: a client-centred approach for change agents and leader by Cockman, Peter Edition: 2nd ed Publication details: London McGraw-Hill Publishing Company 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 COC.
	93.		Consumer behaviour and marketing strategy J. Paul Peter, Jerry C. Olson, Klaus G. Grunert by Peter, J. Paul Olson, Jerry C Publication details: New York McGraw-Hill 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.85 PET.
	94.		Consumer is king : know your rights and remedies Rajyalakshmi Rao by Rajyalakshmi Rao Edition: 2nd ed Publication details: New Delhi Universal 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 RAO.
	95.		Converting customer value : from retention to profit J.A. Murphy ... [et al.] by Murphy, John A Publication details: Hoboken, N.J Wiley c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MUR.
	96.		Crafting customer value : the art and science Peter Duchessi by Duchessi, Peter Publication details: West Lafayette, Ind Purdue University Press 2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 DUC.
	97.		CRM : redefining customer relationship management Jeffrey Peel by Peel, Jeffrey Publication details: Boston Digital Press c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEE.
	98.		CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers Paul Greenberg by Greenberg, Paul Edition: 4th ed Publication details: New York McGraw-Hill c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GRE.
	99.		CRM automation Barton J. Goldenberg by Goldenberg, Barton J Publication details: Upper Saddle River, N.J Prentice Hall PTR c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GOL.
	100.		Culture and positioning as determinants of strategy : personality and the business organization Tony Ellson by Ellson, Tony Publication details: Basingstoke, Hampshire ; New York Palgrave Macmillan 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 ELL.
	101.		Customer centered selling : sales techniques for a new world economy Robert L. Jolles by Jolles, Robert L Edition: 2nd ed Publication details: New York Free Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.81 JOL.
	102.		Customer connections : new strategies for growth Robert E. Wayland, Paul M. Cole by Wayland, Robert E Cole, Paul M Publication details: Boston Harvard Business School c1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 WAY.
	103.		Customer engagement : contemporary issues and challenges edited by Roderick J. Brodie, Linda D. Hollebeek and Jodie Conduit by Brodie, R. J Conduit, Jodie Hollebeek, Linda D Publication details: New York Routledge Taylor & Francis group 2016 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8342 BRO.
	104.		Customer equity : building and managing relationships as valuable assets Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas by Blattberg, Robert C Getz, Gary Thomas, Jacquelyn S Publication details: Boston Harvard Business School c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BLA.
	105.		Customer experience management : a revolutionary approach to connecting with your customers Bernd H. Schmitt by Schmitt, Bernd Publication details: Hoboken, N.J Wiley 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8342 SCH.
	106.		Customer is king: how to exceed their expectations Robert Craven by Craven, Robert Publication details: London 2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 CRA.
	107.		Customer knowledge management : people, processes, and technology Minwir Al-Shammari by Al-Shammari, Minwir Publication details: Hershey, PA Information Science Reference c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4038 ALS.
	108.		Customer love: attracting and keeping customers for life Chip R.Bell by Bell, Chip R Publication details: United States Executive Excellence books 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BEL.
	109.		Customer loyalty : a guide for time travelers Sionade Robinson and Lyn Etherington by Robinson, Sionade Etherington, Lyn Publication details: Basingstoke, Hampshire Palgrave Macmillan 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROB.
	110.		Customer loyalty : how to earn it, how to keep it Jill Griffin ; foreword by Robert T. Herres by Griffin, Jill Edition: New and rev. ed Publication details: San Francisco, CA Jossey-Bass c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GRI.
	111.		Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing Abaetê de Azevedo and Ricardo Pomeranz by Azevedo, Abaetê de Pomeranz, Ricardo Publication details: New York McGraw-Hill 2008 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.8 AZE, ...
	112.		Customer relationship management (CRM) P.P. Singh, N. Jinender Kumar by Singh, P. P Jinender Kumar, N Publication details: New Delhi Regal Publications c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SIN.
	113.		Customer relationship management : a strategic approach to marketing Kaushik Mukerjee by Mukerjee, Kaushik Publication details: New Delhi Prentice-Hall of India Private Limited 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MUK.
	114.		Customer relationship management : concepts and strategies edited by Edward Pepper by Pepper, Edward Edition: 1st ed Publication details: New York Willford Press 2016 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEP.
	115.		Customer relationship management : concepts and technologies Francis Buttle by Buttle, Francis Edition: 2nd ed Publication details: Oxford Butterworth-Heinemann 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BUT.
	116.		Customer relationship management : emerging concepts, tools, and applications editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh by Shakespeare, William Parvatiyar, Atul Shainesh, G Sheth, Jagdish N Publication details: New Delhi Tata McGraw-Hill Pub. Co c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SHE.
	117.		Customer relationship management : getting it right! Judith W. Kincaid by Kincaid, Judith W Publication details: Upper Saddle River, N.J Prentice Hall PTR 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KIN.
	118.		Customer relationship management : organizational and technological perspectives Federico Rajola by Rajola, Federico Publication details: Berlin ; New York Springer 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 RAJ.
	119.		Customer relationship management : perspectives from the marketplace Simon Knox, ....[et al] by Knox, Simon Publication details: Oxford Butterworth Heinemann 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KNO.
	120.		Customer relationship management : the bottom line to optimizing your ROI Jon Anton, Natalie L. Petouhoff by Anton, Jon Petouhoff, Natalie L Publication details: Upper Saddle River, N.J Prentice Hall 2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ANT.
	121.		Customer retention : an integrated process for keeping your best customers Michael W.Lowenstein by Lowenstein, Michael W Publication details: Oxford Oxford University Press 1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 LOW.
	122.		Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems Thomas T. Hirata by Hirata, Thomas T Publication details: Boca Raton, FL CRC Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HIR.
	123.		Customer satisfaction practical tools for building important relationships Dru Scott by Scott, Dru Edition: 3rd ed Publication details: New Delhi Viva Books Private Limited 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SCO.
	124.		Customer service : career success through customer loyalty Paul R. Timm by Timm, Paul R Edition: 4th ed Publication details: New Delhi Pearson Education Ltd 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 TIM.
	125.		Customer value investment : formula for sustained business success Gautam Mahajan by Mahajan, Gautam Publication details: New Delhi ; Thousand Oaks, CA Response Books ; SAGE Publications 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MAH.
	126.		Customer-driven operations : aligning quality tools and business processes for customer excellence Christopher K. Ahoy by Ahoy, Christopher K Publication details: New York McGraw-Hill 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.5 AHO.
	127.		Customer-focused management by projects Ronald Vaupel, Gernot Schmolke and Andreas Krüger ; foreword by Hans-Ulrich Küpper by Vaupel, Ronald Krüger, Andreas Schmolke, Gernot Publication details: Basingstoke, Hampshire Macmillan 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.404 VAU.
	128.		Customers for life: how to turn that one-time buyer into a lifetime customers Carl Sewell and Paul B.Brown by Sewell, Carl Brown, Paul B Publication details: New York Currency Doubleday 2002p Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SEW.
	129.		Dealing with the customer from hell Shaun Belding by Belding, Shaun Publication details: London Kogan Page 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BEL.
	130.		Dealing with the customer from hell: a survival guide Shaun Belding by Belding, Shaun Publication details: New Delhi Macmillan 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BEL.
	131.		Delighting your customers Avril Owton by Owton, Avril Publication details: London A & C Black 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 OWT.
	132.		Delivering customer value through marketing Colin Linton and Ray Donnelly by Linton, Colin Donnelly, Ray Publication details: Amsterdam ; Boston Butterworth-Heinemann, Elsevier 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 LIN.
	133.		Designing the best call center for your business : a complete guide for location, services, staffing, and outsourcing by Brendan Read by Read, Brendan B Edition: 2nd ed Publication details: San Francisco, CA CMP Books 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 REA.
	134.		Do it wrong quickly : how the web changes the old marketing rules Mike Moran by Moran, Mike Publication details: Upper Saddle River, NJ IBM Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 MOR.
	135.		Don't just relate-- advocate! : a blueprint for profit in the era of customer power Glen Urban by Urban, Glen L Publication details: Upper Saddle River, N.J Wharton School Pub c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 URB.
	136.		Driving customer equity : how customer lifetime value is reshaping corporate strategy Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon by Rust, Roland T Lemon, Katherine N Zeithaml, Valarie A Publication details: New York Free Press 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 RUS.
	137.		Electronic customer relationship management Jerry Fjermestad, Nicholas C. Romano, editors by Fjermestad, Jerry Romano, Nicholas Publication details: New Delhi Prentice-Hall of India 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FJE.
	138.		EMarketing strategies for the complex sale Ardath Albee by Albee, Ardath Publication details: New York McGraw-Hill 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 ALB.
	139.		Emotion marketing : the Hallmark way of winning customers for life Scott Robinette and Claire Brand ; with Vicki Lenz by Robinette, Scott Brand, Claire Lenz, Vicki Publication details: New York McGraw-Hill 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 ROB.
	140.		Employees first, customers second : turning conventional management upside down Vineet Nayar by Nayar, Vineet Publication details: Boston Harvard Business School c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3124 NAY.
	141.		Enterprise one to one : tools for competing in the interactive age Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha Edition: 1st ed Publication details: New York Currency Doubleday c1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 PEP.
	142.		Essential tools for operations management : tools, models and approaches for managers and consultants Simon A. Burtonshaw-Gunn by Burtonshaw-Gunn, Simon A Publication details: Hoboken, NJ John Wiley [distributor], Wiley c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4034 BUR.
	143.		Essentials of CRM : a guide to customer relationship management Bryan Bergeron by Bergeron, Bryan P Publication details: Hoboken, NJ Wiley c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BER.
	144.		Exploiting CRM: connecting with customers Patrick Molineux by Molineux, Patrick Publication details: London Hodder & Stoughton 2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MOL.
	145.		Finding the profit in customer satisfaction : translating best practices into bottom-line results Jonathan Barsky ; foreword by George M.C. Fisher by Barsky, Jonathan D Publication details: Lincolnwood, Ill Contemporary Books c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BAR.
	146.		Free, perfect, and now : connecting to the three insatiable customer demands : a CEO's true story Robert Rodin with Curtis Hartman by Rodin, Robert Hartman, Curtis Publication details: New York Simon & Schuster c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROD.
	147.		Get noticed -- get referrals : build your client base and your business by making a name for yourself Jill Lublin ; with Mark Steisel by Lublin, Jill Steisel, Mark Publication details: New York McGraw-Hill 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 LUB.
	148.		Get to know your customer : providing personalized customer service: work book 1 NRF Foundation Publication details: Boston, MA Axzo Press 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GAM.
	149.		Go-givers sell more Bob Burg, John David by Burg, Bob Mann, John David Publication details: London Penguin Books 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.85 BUR.
	150.		Guerrilla social media marketing : 100+ weapons to grow your online influence, attract customers, and drive profits Jay Conrad Levinson, Shane Gibson ; foreword by Guy Kawasaki by Levinson, Jay Conrad Gibson, Shane Publication details: Irvine, CA Entrepreneur Press 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 LEV.
	151.		Harvard business review on customer relationship management Harvard Business School Publishing Corporation Publication details: Boston, MA Harvard Business School c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HBS.
	152.		Hey, I'm the customer Ron Willingham by Willingham, Ron Publication details: Upper Saddle River, NJ Prentice Hall 1992 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 WIL.
	153.		How customers like to buy Steve Deery by Deery, Steve Publication details: Chennai Westland Books Pvt Ltd 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 DEE.
	154.		How to be better at customer Timothy RV Foster by Foster, Timothy R. V Publication details: London Kogan Page 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FOS.
	155.		How to become a rainmaker : the people who get and keep customers Jeffrey J. Fox by Fox, Jeffrey J Publication details: London Vermilion 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 FOX.
	156.		How to click with everyone every time David A. Rich by Rich, David Publication details: New York McGraw-Hill c2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 650.13 RIC.
	157.		How to profitably delight your customers Hal Mather by Mather, Hal Publication details: Oxford ; Boston Butterworth Heinemann 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MAT.
	158.		How to win customers and keep them for life Michael LeBoeuf by LeBoeuf, Michael Publication details: New York Berkley Books 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 LEB.
	159.		How to win customers in the digital world : total action or fatal inaction Peter Vervest and Al Dunn ; with contributions by Martijn Hoogeweegen, Nancy Foy Cameron, and Thomas Weesing by Vervest, Peter Dunn, Al Publication details: Berlin Springer-Verlag c2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.84 VER.
	160.		How you do-- what you do : create service excellence that wins clients for life by Bob Livingston by Livingston, Bob Publication details: New York McGraw-Hill c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 CAL.
	161.		HR from the heart : inspiring stories and strategies for building the people side of great business Libby Sartain with Martha I. Finney by Sartain, Libby Finney, Martha I Publication details: New York AMACOM c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3 SAR.
	162.		Implementing CRM : from technology to knowledge David Finnegan, Leslie P. Willcocks by Finnegan, David Willcocks, Leslie Publication details: Hoboken, NJ John Wiley & Sons, Inc 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FIN.
	163.		Inbound marketing : get found using Google, social media, and blogs Brian Halligan and Dharmesh Shah by Halligan, Brian Shah, Dharmesh Publication details: Hoboken, NJ Wiley 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 HAL.
	164.		Indispensable : how to become the company that your customers can't live without Joe Calloway by Calloway, Joe Publication details: New Delhi Wiley India Pvt. Ltd 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 CAL.
	165.		Inside the customer universe : how to build unique customer insight for profitable growth and market leadership Henrik Andersen, Thomas Ritter by Andersen, Henrik Ritter, Thomas Publication details: Hoboken, NJ John Wiley & Sons c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8343 AND.
	166.		Integrating ERP, CRM, supply chain management, and smart materials Dimitris N. Chorafas by Chorafas, Dimitris N Publication details: Boca Raton, FL Auerbach 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.5 CHO.
	167.		Internal marketing : tools and concepts for customer-focused management Pervaiz K. Ahmed and Mohammed Rafiq by Ahmed, Pervaiz K Rafiq, Mohammed Chartered Institute of Marketing Publication details: Amsterdam ; Boston Elsevier Butterworth-Heinemann 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 AHM.
	168.		Jeffrey Gitomer's little red book of sales answers by Gitomer, Jeffrey H Publication details: Upper Saddle River, NJ Prentice Hall 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.85 GIT.
	169.		Keep your donors : the guide to better communications & stronger relationships Tom Ahern, Simone Joyaux by Ahern, Tom Joyaux, Simone P Publication details: Hoboken, N.J John Wiley & Sons c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.15224 AHE.
	170.		Kellogg on branding : the marketing faculty of the Kellogg School of Management edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler by Calkins, Tim Tybout, Alice M Kellogg School of Management Publication details: Hoboken, N.J Wiley c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.827 TYB.
	171.		Lean solutions : how companies and customers can create value and wealth together James P.Womack and Daniel K. Jones by Womack, James P Jones, Daniel T Publication details: London A CBS Company 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 WOM.
	172.		Let's get real or let's not play : transforming the buyer/seller relationship Mahan Khalsa and Randy Illig by Khalsa, Mahan Illig, Randy Edition: Rev. and expanded ed Publication details: New York Portfolio 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 KHA.
	173.		Levels of corporate globalization : developing a measurement scale for global customer management Petra Kuchinka by Kuchinka, Petra Publication details: Basingstoke, Hampshire Palgrave Macmillan 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.84 KUC.
	174.		Guide to implementing Oracle Siebel CRM 8.X Vivek Kale by Kale, Vivek Publication details: New Delhi Tata McGraw Hill Education Private Limited 2009 Availability: Items available for loan: Anna Centenary Library (1).
	175.		ABC's of relationship selling through service Charles M. Futrell by Futrell, Charles M Edition: 10th ed Publication details: New York McGraw-Hill 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FUT.
	176.		No cover image available Client relationship management: how to turn client relationships in to a competitive advantage David A. PO-Chedley by PO-Chedley, David A Publication details: Mumbai Jaico Publishing House 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 POC.
	177.		Customer service nightmares Nancy Friedman by Friedman, Nancy Publication details: New Delhi Viva Books Private Limited 2006 Reprinted Availability: Items available for loan: Anna Centenary Library (3)Call number: 658.812 FRI, ...
	178.		No cover image available Competing for customers and winning with value : breakthrough strategies for market dominance R.Eric Reidenbach and Reginad W.Goeke by Reidenbach, R. Eric Goeke, Reginald W Availability: No items available.
	179.		Competing for customers and winning with value : breakthrough strategies for market dominance R.Eric Reidenbach and Reginald W.Goeke by Reidenbach, R. Eric Goeke, Reginald W Publication details: New Delhi Pearson Education 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 REI.
	180.		Creating customer evangelists : how loyal customers become a volunteer sales force Ben McConnell, Jackie Huba by McConnell, Ben Huba, Jackie Publication details: Chicago Dearborn Trade Pub. c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 MCC.
	181.		Creating customer evangelists : how loyal customers become a volunteer sales force Ben McConnell, Jackie Huba by McConnell, Ben Huba, Jackie Publication details: Chicago, IL Kaplan Publishing 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 MCC.
	182.		Customer care Frances and Roland Bee by Frances Bee, Roland Publication details: Hyderabad Universities Press (India) Private Limited 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FRA.
	183.		Customer loyalty guaranteed : create, lead, and sustain remarkable customer service Chip R. Bell and John R. Patterson by Bell, Chip R Patterson, John R Publication details: New Delhi Viva 2009 Availability: Items available for loan: Anna Centenary Library (2)Call number: 658.812 BEL, ...
	184.		Customer loyalty guaranteed : create, lead, and sustain remarkable customer service Chip R. Bell and John R. Patterson by Bell, Chip R Patterson, John R Publication details: Avon, MA Adams Media Corporation 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BEL.
	185.		Customer relationship management Ed Peelen by Peelen, Ed Publication details: Upper Saddle River, NJ FT Prentice Hall c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEE.
	186.		Customer relationship management Ed Peelen by Peelen, Ed Publication details: New Delhi Pearson Education 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PEE.
	187.		Customer relationship management Graham Roberts-Phelps by Roberts-Phelps, Graham Publication details: New Delhi Viva Books Private Limited 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROB.
	188.		Customer relationship management Judith W.Kincaid by Kincaid, Judith W Publication details: New Delhi Pearson Education 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KIN.
	189.		Customer relationship management Kristin Anderson, Carol Kerr by Anderson, Kristin Kerr, Carol Publication details: New York McGraw-Hill c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 AND.
	190.		Customer relationship management Roger J. Baran, Robert J. Galka, Daniel P. Strunk by Baran, Roger J Galka, Robert J Strunk, Daniel P Publication details: Australia Cengage Learning 2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BAR.
	191.		Dealing with difficult people Karen Mannering by Mannering, Karen Publication details: London Hodder Education 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4095 MAN.
	192.		Dealing with difficult people George Spelvin by Mannering, Karen Spelvin,George Publication details: London Aspen 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 302 SPE.
	193.		Do the right thing : how dedicated employees create loyal customers and large profits James F. Parker by Parker, James F Publication details: Upper Saddle River, N.J Wharton School Pub c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 387.70683 PAR.
	194.		Do the right thing : how dedicated employees create loyal customers and large profits James F. Parker by Parker, James F Publication details: Upper Saddle River Dorling Kindersley c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3 PAR.
	195.		Make winning a habit Rick Page by Page, Rick Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 PAG.
	196.		Make winning a habit Rick Page by Page, Rick Publication details: New Delhi Tata McGraw-Hill Publishing Company 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 PAG.
	197.		Make winning a habit Rick Page by Page, Rick Publication details: New Delhi Tata McGraw-Hill Publishing Company 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 PAG.
	198.		Master data management and customer data integration for a global enterprise Alex Berson, Lawrence Dubov by Berson, Alex Dubov, Lawrence Publication details: New York McGraw-Hill 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BER.
	199.		Master data management and customer data integration for a global enterprise Alex Berson and Lawrence Dubov by Berson, Alex Dubov, Lawrence Publication details: New Delhi Tata McGraw-Hill 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.478 BER.
	200.		Relationship marketing Jagdish N.Sheth and Atul parvati by Sheth, Jagdish N Parvathiyar, Atul Publication details: Thousand Oaks, CA Response Books 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.81203 SHE.

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