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	1.		Meeting customer needs Ian Smith by Smith, Ian Publication details: London ; New York Butterworth - Heinemann 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SMI.
	2.		Clients for life: evolving from an expert for hire to an extraordinary advisor Jagdish Sheth and Andrew Sobel by Sheth, Jagdish Sobel, Andrew Publication details: New York Simon and Schuster 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 001.068 SHE.
	3.		Customer relationship management: a strategic perspective G Shainesh and Jagdish N Sheth by Shainesh, G Sheth, Jagdish N Publication details: Chennai Macmillan Publishers India limited 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SHA.
	4.		How to get clients to come to you Nigel Temple by Temple, Nigel Publication details: New Delhi Viva Books 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 TEM.

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