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1.
Principles of customer relationship management Daniel Catalan-Matamoros, Olamade O. Owolabi et al by
Publication details: London Koros Press Limited 2016
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 CAT.

2.
The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do Subir Chowdhury by
Edition: 1st ed
Publication details: New York Currency Doubleday 2005
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 CHO.

3.
The invisible customer : strategies for successful customer service down the wire Brian Clegg by
Publication details: London Kogan Page 2000
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 CLE.

4.
The paradox of excellence : how great performance can kill your business by David Mosby and Michael Weissman by
Publication details: San Francisco, CA Jossey-Bass c2005
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MOS.

5.
Build a continuing relationship: providing personalized customer service : work book 3 NRF Foundation by
Publication details: United States of America Axzo Press 2006
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 NRF.

6.
Calming upset customers : staying effective during unpleasant situations Rebecca L.Morgan by
Edition: 3rd ed
Publication details: New Delhi Viva Books Private Limited 2004
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MOR.

7.
Collaborative customer relationship management contributors Olamade O. Owolabi, Yusuff S, et al by
Publication details: London Koros Press Limited 2016
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 OWO.

8.
Complaint is a gift: using customer feedback as a strategic tool Janelle Barlow and Claus Moller by
Publication details: New Delhi Tata McGraw-Hill Publishing Company 2003
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BAR.

9.
Customer relationship management : a strategic approach to marketing Kaushik Mukerjee by
Publication details: New Delhi Prentice-Hall of India Private Limited 2007
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MUK.

10.
Customer relationship management : concepts and technologies Francis Buttle by
Edition: 2nd ed
Publication details: Oxford Butterworth-Heinemann 2009
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BUT.

11.
Customer relationship management : perspectives from the marketplace Simon Knox, ....[et al] by
Publication details: Oxford Butterworth Heinemann 2003
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KNO.

12.
Dealing with the customer from hell Shaun Belding by
Publication details: London Kogan Page 2005
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BEL.

13.
Exploiting CRM: connecting with customers Patrick Molineux by
Publication details: London Hodder & Stoughton 2002
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MOL.

14.
How to be better at customer Timothy RV Foster by
Publication details: London Kogan Page 2007
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FOS.

15.
ABC's of relationship selling through service Charles M. Futrell by
Edition: 10th ed
Publication details: New York McGraw-Hill 2009
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FUT.

16.
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Client relationship management: how to turn client relationships in to a competitive advantage David A. PO-Chedley by
Publication details: Mumbai Jaico Publishing House 2006
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 POC.

17.
Customer care Frances and Roland Bee by
Publication details: Hyderabad Universities Press (India) Private Limited 2008
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FRA.

18.
Customer relationship management Graham Roberts-Phelps by
Publication details: New Delhi Viva Books Private Limited 2008
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROB.

19.
Customer relationship management Judith W.Kincaid by
Publication details: New Delhi Pearson Education 2009
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KIN.

20.
Dealing with difficult people Karen Mannering by
Publication details: London Hodder Education 2008
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4095 MAN.

21.
Dealing with difficult people George Spelvin by
Publication details: London Aspen 2008
Availability: Items available for loan: Anna Centenary Library (1)Call number: 302 SPE.

22.
Relationship marketing Jagdish N.Sheth and Atul parvati by
Publication details: Thousand Oaks, CA Response Books 2000
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.81203 SHE.

23.
Relationship marketing Jagdish N.Sheth and Atul parvati by
Publication details: Thousand Oaks, CA Response Books 2000
Availability: No items available.

24.
Customer Relationship Management in Retail Banking by Rajni Choudhary by
Publication details: New Delhi Random Publications 2018
Availability: Items available for loan: Anna Centenary Library (1)Call number: 332.10688 CHO.

25.
Creating customer loyalty : build lasting loyalty using customer experience management Chris Daffy by
Edition: 1st edition
Publication details: London Kogan Page 2019
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 DAF.

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