Results of search for 'su:"Consumer satisfaction"' › Anna Centenary Library catalog

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	1.		Market driven organization : understanding, attracting, and keeping valuable customers George S. Day by Day, George S Publication details: New York Free Press 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 DAY.
	2.		Mass affluence : seven new rules of marketing to today's consumer Paul Nunes, Brian Johnson by Nunes, Paul Johnson, Brian Publication details: Boston, MA Harvard Business School 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 NUN.
	3.		Mass customization for personalized communication environments : integrating human factors [edited by] Constantinos Mourlas, Panagiotis Germanakos by Germanakos, Panagiotis Mourlas, Constantinos Publication details: Hershey, PA Information Science Reference 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.45 MOU.
	4.		Meeting of the minds : creating the market-based enterprise Vincent P. Barabba by Barabba, Vincent P Publication details: Boston, MA Harvard Business School 1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.83 BAR.
	5.		Perceived quality of mobile services : a segment-specific analysis Astrid Dickinger by Dickinger, Astrid Publication details: Bern Peter Lang 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.872 DIC.
	6.		Process mastering : how to establish and document the best known way to do a job Ray W. Wilson and Paul Harsin by Wilson, Ray W Harsin, Paul Publication details: New York Quality Resources c1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 WIL.
	7.		Providing quality to customers editor, David Pardey by Pardey, David Institute of Leadership & Management (Great Britain) Edition: 5th ed Publication details: Amsterdam Elsevier/Pergamon Flexible Learning 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ILM.
	8.		The loyalty effect : the hidden force behind growth, profits, and lasting value Frederick F. Reichheld with Thomas Teal by Reichheld, Frederick F Teal, Thomas Edition: 1st ed Publication details: Boston, MA Harvard Business School c1996 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4 REI.
	9.		The marking enterprise : business success and societal embedding Jean-Claude Thoenig, Charles Waldman by Thoenig, Jean-Claude Waldman, Charles Publication details: Houndmills, Basingstoke, Hampshire ; New York Palgrave Macmillan 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 THO.
	10.		The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition Vivek Ranadivé by Ranadivé, Vivek Publication details: New York McGraw-Hill c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.703 RAN.
	11.		The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Publication details: New York Free Press c1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HES.
	12.		The service providers Dana Yagil by Yagil, Danah Publication details: Basingstoke, Hampshire Palgrave Macmillan 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 YAG.
	13.		The solution-centric organization Keith M. Eades, Robert E. Kear by Eades, Keith M Kear, Robert E Publication details: New York McGraw-Hill c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8122 EAD.
	14.		The ten demandments : rules to live by in the age of the demanding consumer Kelly Mooney with Laura Bergheim by Mooney, Kelly Bergheim, Laura Publication details: New York McGraw-Hill c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MOO.
	15.		The value profit chain : treat employees like customers and customers like employees James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Publication details: New York The Free Press 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 HES.
	16.		Total access : giving customers what they want in an anytime, anywhere world Regis McKenna by McKenna, Regis Publication details: Boston, MA Harvard Business School c2002 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 MCK.
	17.		Uncensored sales strategies : a radical new approach to selling your customers what they really want--no matter what business you're in Sydney Biddle Barrows with Dan Kennedy by Barrows, Sydney Biddle Kennedy, Dan S Publication details: Irvine, Calif Entrepreneur Press c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8101 ENT.
	18.		What's the secret? : to providing a world-class customer experience John R. DiJulius by DiJulius, John R Publication details: Hoboken, NJ Wiley c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 DIJ.
	19.		Who stole my customer?? : winning strategies for creating and sustaining customer loyalty Harvey Thompson by Thompson, Harvey Publication details: Upper Saddle River, N.J Pearson Prentice Hall c2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8343 THO.
	20.		World-class customer satisfaction Jonathan D. Barsky by Barsky, Jonathan D Publication details: Burr Ridge, Ill Irwin Professional Pub c1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BAR.
	21.		Breaking through : implementing customer focus in enterprises Sandra Vandermerwe by Vandermerwe, Sandra Publication details: New York Palgrave Macmillan 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 VAN.
	22.		Consumer-driven health care : implications for providers, payers, and policymakers Regina E. Herzlinger, editor by Herzlinger, Regina E Publication details: San Francisco Jossey-Bass c2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.1068 HER.
	23.		Customer satisfaction practical tools for building important relationships Dru Scott by Scott, Dru Edition: 3rd ed Publication details: New Delhi Viva Books Private Limited 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SCO.
	24.		Customer service : career success through customer loyalty Paul R. Timm by Timm, Paul R Edition: 4th ed Publication details: New Delhi Pearson Education Ltd 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 TIM.
	25.		Emotion marketing : the Hallmark way of winning customers for life Scott Robinette and Claire Brand ; with Vicki Lenz by Robinette, Scott Brand, Claire Lenz, Vicki Publication details: New York McGraw-Hill 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 ROB.
	26.		Exceptional service, exceptional profit : the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze by Inghilleri, Leonardo Solomon, Micah Publication details: New York American Management Association c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: HF5415.5 .I543 2010 658.8/12.
	27.		Food quality and consumer value : delivering food that satisfies Monika J. A. Schroder by Schroder, Monika J A Publication details: Berlin Springer c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 641.3 SCH.
	28.		Free, perfect, and now : connecting to the three insatiable customer demands : a CEO's true story Robert Rodin with Curtis Hartman by Rodin, Robert Hartman, Curtis Publication details: New York Simon & Schuster c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ROD.
	29.		Instant repeat business Bradley J. Sugars by Sugars, Bradley J Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SUG.
	30.		Integrating E-business models for government solutions : citizen-centric service oriented methodologies and processes [edited by] Susheel Chhabra and Muneesh Kumar by Chhabra, Susheel Muneesh Kumar Publication details: Hershey, PA Information Science Reference c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 352.3802854678 CHH.
	31.		Listening to the voice of the market : how to increase market share and satisfy current customers R. Eric Reidenbach by Eric Reidenbach, R Publication details: Boca Raton, FL CRC Press c2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.83 REI.
	32.		Organizational behavior : improving performance and commitment in the workplace Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Publication details: Boston McGraw-Hill/Irwin c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 COL.
	33.		Organizational behavior : improving performance and commitment in the workplace Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Publication details: Boston McGraw-Hill/Irwin c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 COL.
	34.		Organizational behavior : improving performance and commitment in the workplace Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Edition: 2nd ed Publication details: Boston McGraw-Hill/Irwin c2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 COL.
	35.		Organizational behavior : improving performance and commitment in the workplace Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Edition: 2nd ed Publication details: Boston McGraw-Hill/Irwin c2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 COL.
	36.		The veterinary receptionist : essential skills for client care John R. Corsan, Adrian R. Mackay by Corsan, John R Mackay, Adrian R Edition: 2nd ed Publication details: Amsterdam Elsevier 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 636.0893743 COR.
	37.		Amaze your customers! : creative tips on winning & keeping your customers Daniel Zanetti by Zanetti, Daniel Publication details: London Kogan Page 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8343 ZAN.
	38.		Organizational behavior : improving performance and commitment in the workplace Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Publication details: Boston McGraw-Hill/Irwin c2009 Availability: No items available.
	39.		Organizational behavior : improving performance and commitment in the workplace Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Publication details: Boston McGraw-Hill/Irwin c2009 Availability: No items available.
	40.		Organizational behavior : improving performance and commitment in the workplace Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Edition: 2nd ed Publication details: Boston McGraw-Hill/Irwin c2011 Availability: No items available.
	41.		Organizational behavior : improving performance and commitment in the workplace Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Edition: 2nd ed Publication details: Boston McGraw-Hill/Irwin c2011 Availability: No items available.
	42.		The veterinary receptionist : essential skills for client care John R. Corsan, Adrian R. Mackay by Corsan, John R Mackay, Adrian R Edition: 2nd ed Publication details: Amsterdam Elsevier 2008 Availability: No items available.
	43.		The veterinary receptionist : essential skills for client care John R. Corsan, Adrian R. Mackay by Corsan, John R Mackay, Adrian R Edition: 2nd ed Publication details: Amsterdam Elsevier 2008 Availability: No items available.

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