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1.
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators Georgia J. Kosmoski, Dennis R. Pollack by
Edition: 2nd ed
Publication details: Thousand Oaks, CA Corwin Press 2005
Availability: Items available for loan: Anna Centenary Library (1)Call number: 371.5 KOS.

2.
Violence and society : a reader edited by Matthew Silberman by
Publication details: Upper Saddle River, NJ Prentice Hall c2003
Availability: Items available for loan: Anna Centenary Library (1)Call number: 303.60973 SIL.

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