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Results of search for 'ccl=su:"Service industries - Management"'
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Archer, Jeanne Small...
Barnes, William G
Crandall, William
Fitzsimmons, James A
Fitzsimmons, Mona J
Gilmore, Audrey
Gupta, Praveen
Hollins, Bill
Imai, Masaaki
Lashley, Conrad
McKay, Robert
McManus, John
Mudie, Peter
Raa, Thijs ten
Reijers, Hajo A
Sarkar, Debashis
Shinkins, Sadie
Taylor, Don
Taylor, Gerald M
Tyagi, Rajesh K
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Customer services
Customer services - ...
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Management
Manufacturing indust...
Multimedia systems -...
Performance - Measur...
Production managemen...
Retail trade - Manag...
Service industries -...
Service industries -...
Service industries -...
Service industries -...
Service industries -...
Six sigma (Quality c...
Small business - Man...
Success in business
Total quality manage...
Work design
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Your search returned 27 results.
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1.
Managing service operations : design and implementation
Bill Hollins, Sadie Shinkins
by
Hollins, Bill
Shinkins, Sadie
Edition:
1st ed
Publication details:
Thousand Oaks, CA
Sage
c2006
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.4034 HOL
.
2.
Managing services
edited by Alan Nankervis
by
Nankervis, Alan R
Publication details:
Cambridge
Cambridge University Press
2005
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.00994 NAN
.
3.
New methods of competing in the global marketplace : critical success factors from service and manufacturing
Richard E. Crandall and William R. Crandall
by
Crandall, Richard E
Crandall, William
Publication details:
Boca Raton, FL
CRC Press/Taylor & Francis Group
2008
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658 CRA
.
4.
Opportunities in your own service business
Robert McKay
by
McKay, Robert
Edition:
Rev. ed
Publication details:
New York
McGraw-Hill
2008
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
331.793 MCK
.
5.
The growth of service industries : the paradox of exploding costs and persistent demand
edited by Thijs Ten Raa, Ronald Schettkat
by
Raa, Thijs ten
Schettkat, Ronald
Publication details:
Cheltenham, UK ; Northampton, MA
Edward Elgar
c2001
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658 RAA
.
6.
The management and marketing of services
Peter Mudie and Angela Cottam
by
Mudie, Peter
Cottam, Angela
Edition:
2nd ed
Publication details:
Oxford
Butterworth Heinemann
1999
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658 MUD
.
7.
The professional service firm 50 or fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation!
by Tom Peters
by
Peters, Thomas J
Publication details:
New York
Peters, Tom
1999
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.812 PET
.
8.
Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management
edited by William J. Glynn and James G. Barnes
by
Barnes, William G
Glynn, William J
Publication details:
New Delhi
Prentice - Hall of India
1995
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.8 GLY
.
9.
Up against the Wal-Marts : how your business can prosper in the shadow of the retail giants
Don Taylor, Jeanne Smalling Archer
by
Taylor, Don
Archer, Jeanne Smalling
Edition:
2nd ed
Publication details:
New York
AMACOM
2005
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.87 TAY
.
10.
Buying and selling multimedia services
Gerry Souter
by
Souter, Gerry
Publication details:
Boston, MA
Focal Press
c1997
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
338.45610067 SOU
.
11.
Design and control of workflow processes : business process management for the service industry
Hajo A. Reijers
by
Reijers, Hajo A
Publication details:
Berlin
Springer
2003
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.51 REI
.
12.
Design for six sigma for service
Kai Yang
by
Yang, Kai
Publication details:
New York
McGraw-Hill
c2005
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.4013 YAN
.
13.
Empowerment : HR strategies for service excellence
Conrad Lashley
by
Lashley, Conrad
Publication details:
Amsterdam ; Oxford
Butterworth/Heinemann
2001
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.3 LAS
.
14.
Gemba kaizen : a commonsense low-cost approach to management
Masaaki Imai
by
Imai, Masaaki
Publication details:
New York
McGraw-Hill
c1997
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.5 IMA
.
15.
Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements
Debashis Sarkar
by
Sarkar, Debashis
Publication details:
New Delhi
Pearson Power/Dorling Kindersley
2008
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658 SAR
.
16.
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement
Gerald M. Taylor
by
Taylor, Gerald M
Publication details:
Ft. Lauderdale, FL
J. Ross Pub
c2009
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.4013 TAY
.
17.
A complete and balanced service scorecard : creating value through sustained performance improvement
Rajesh K. Tyagi, Praveen Gupta
by
Tyagi, Rajesh K
Gupta, Praveen
Publication details:
Upper Saddle River, N.J
FT Press
c2008
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.3125 TYA
.
18.
A complete and balanced service scorecard : creating value through sustained performance improvement
Rajesh K. Tyagi, Praveen Gupta
by
Tyagi, Rajesh K
Gupta, Praveen
Publication details:
Upper Saddle River, N.J
FT Press
c2008
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.3125 TYA
.
19.
Competitive strategies for service organisations
Neil Botten and John Mcmanus
by
Botten, Neil
McManus, John
Publication details:
London
Macmillan
c1999
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.4012 BOT
.
20.
Service management : operations, strategy, and information technology
James A. Fitzsimmons, Mona J. Fitzsimmons
by
Fitzsimmons, James A
Fitzsimmons, Mona J
Edition:
5th ed
Publication details:
Boston
McGraw-Hill/Irwin
2006
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658 FIT
.
21.
Service management : operations, strategy, information technology
James A. Fitzsimmons, Mona J. Fitzsimmons
by
Fitzsimmons, James A
Fitzsimmons, Mona J
Edition:
7th ed
Publication details:
New York
McGraw-Hill
c2011
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658 FIT
.
22.
Service management : operations, strategy, information technology
James A. Fitzsimmons, Mona J. Fitzsimmons
by
Fitzsimmons, James A
Fitzsimmons, Mona J
Edition:
6th ed
Publication details:
Boston
McGraw-Hill/Irwin
c2008
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658 FIT
.
23.
Services marketing and management
Audrey Gilmore
by
Gilmore, Audrey
Publication details:
Thousand Oaks, CA
SAGE Publications
2003
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.8 GIL
.
24.
Service management : operations, strategy, and information technology
James A. Fitzsimmons, Mona J. Fitzsimmons
by
Fitzsimmons, James A
Fitzsimmons, Mona J
Edition:
5th ed
Publication details:
Boston
McGraw-Hill/Irwin
2006
Availability:
No items available.
25.
Service management : operations, strategy, information technology
James A. Fitzsimmons, Mona J. Fitzsimmons
by
Fitzsimmons, James A
Fitzsimmons, Mona J
Edition:
7th ed
Publication details:
New York
McGraw-Hill
c2011
Availability:
No items available.
26.
Service management : operations, strategy, information technology
James A. Fitzsimmons, Mona J. Fitzsimmons
by
Fitzsimmons, James A
Fitzsimmons, Mona J
Edition:
6th ed
Publication details:
Boston
McGraw-Hill/Irwin
c2008
Availability:
No items available.
27.
Services marketing and management
Audrey Gilmore
by
Gilmore, Audrey
Publication details:
Thousand Oaks, CA
SAGE Publications
2003
Availability:
No items available.
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