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1.
Meeting customer needs Ian Smith by
Publication details: London ; New York Butterworth - Heinemann 2008
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SMI.

2.
Customer relationship management: a strategic perspective G Shainesh and Jagdish N Sheth by
Publication details: Chennai Macmillan Publishers India limited 2010
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 SHA.

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