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1.
Encyclopaedia of quality management in hospital and health-care administration Myron D. Fottler, Robert C.Ford and Cherrill P. Heaton by
Publication details: New Delhi Pentagon Press 2006
Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.1068 FOT.3.

2.
Achieving service excellence : strategies for healthcare edited by Myron D. Fottler, Robert C. Ford and Cherrill P. Heaton by
Edition: 1st ed
Publication details: New delhi Pentagon Press 2006
Availability: Items available for loan: Anna Centenary Library (1)Call number: 616 FOT.

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