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1.
Managing knock your socks off service Chip R. Bell and Ron Zemke ; illustrations by John Bush. revisions by Chip R. Bell and Dave Zielinski by
Edition: 2nd ed
Publication details: New York AMACOM 2007
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BEL.

2.
Delivering knock your socks off service Ron Zemke by
Edition: 3rd ed
Publication details: New York American Management Association 1998
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ZEM.

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