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Results of search for 'au:"Tyagi, Rajesh K"'
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Authors
Gupta, Praveen
Tyagi, Rajesh K
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English Books
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Customer services
Performance - Measur...
Service industries -...
Total quality manage...
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1.
A complete and balanced service scorecard : creating value through sustained performance improvement
Rajesh K. Tyagi, Praveen Gupta
by
Tyagi, Rajesh K
Gupta, Praveen
Publication details:
Upper Saddle River, N.J
FT Press
c2008
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.3125 TYA
.
2.
A complete and balanced service scorecard : creating value through sustained performance improvement
Rajesh K. Tyagi, Praveen Gupta
by
Tyagi, Rajesh K
Gupta, Praveen
Publication details:
Upper Saddle River, N.J
FT Press
c2008
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.3125 TYA
.
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