Managing service operations : design and implementation Bill Hollins, Sadie Shinkins

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Publication details: Thousand Oaks, CA Sage c2006Edition: 1st edDescription: xii, 299 p. : ill. ; 25 cmISBN:

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.4034 HOL (Browse shelf(Opens below))	Available		163171

Includes bibliographical references (p. [289]-296) and index

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