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Collaborative customer relationship management : taking CRM to the next level Alexander H. Kracklauer, D. Mill Quinn, Dirk Seifert, editors by
Publication details: Berlin ; New York Springer-Verlag 2004
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 KRA.

2.
Collaborative planning, forecasting, and replacement Dirk Seifert by
Publication details: New Delhi Prentice Hall of India 2007
Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.02 SEI.

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