Positively outrageous service : how to delight and astound your customers and win them for life T. Scott Gross

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Publication details: Chicago, IL Dearborn Trade Pub 2004Edition: 2nd edDescription: xii, 211 p. ; 23 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 GRO (Browse shelf(Opens below))	Available		459702

Includes index

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