Exceptional customer service : going beyond your good service to exceed the customer's expectation Lisa Ford, David McNair, Bill Perry

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Publication details: Avon, MA Adams 2001Description: xii, 203 : ill. ; 23 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 FOR (Browse shelf(Opens below))	Available		312888

Includes index

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