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1.
Employee identity in Indian call centres : the notion of professionalism Ernesto Noronha, Premilla D'Cruz by
Publication details: New Delhi Response ; SAGE 2009
Availability: Items available for loan: Anna Centenary Library (1)Call number: 331.761381 NOR.

2.
Ethnicity in industrial organizations : case of two organizations in Mumbai Ernesto Noronha by
Publication details: Jaipur Rawat Publications 2005
Availability: Items available for loan: Anna Centenary Library (1)Call number: 306.36 NOR.

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