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	1.		The new gold standard Joseph A . Michelli by Michelli, Joseph A Publication details: New Delhi Tata McGraw Hill Education Private Limited 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4092 MIC.
	2.		The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel company Joseph A. Michelli by Michelli, Joseph A Publication details: New York McGraw-Hill 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4092 MIC.
	3.		No cover image available The Starbucks experience : 5 principles for turning ordinary into extraordinary Joseph A. Michelli by Michelli, Joseph A Publication details: New York McGraw-Hill 2007 Availability: Not available: Anna Centenary Library: Checked out (1).
	4.		No cover image available The Starbucks experience : 5 principles for turning ordinary into extraordinary Joseph A. Michelli by Michelli, Joseph A Publication details: New Delhi Tata McGraw-Hill 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 MIC.
	5.		No cover image available The Starbucks experience : 5 principles for turning ordinary into extraordinary Joseph A. Michelli by Michelli, Joseph A Publication details: New York McGraw-Hill 2007 Availability: No items available.
	6.		No cover image available The Starbucks experience : 5 principles for turning ordinary into extraordinary Joseph A. Michelli by Michelli, Joseph A Publication details: New Delhi Tata McGraw-Hill 2007 Availability: No items available.
	7.		No cover image available The Starbucks experience : 5 principles for turning ordinary into extraordinary Joseph A. Michelli by Michelli, Joseph A Publication details: New York McGraw-Hill 2007 Availability: No items available.
	8.		No cover image available The Starbucks experience : 5 principles for turning ordinary into extraordinary Joseph A. Michelli by Michelli, Joseph A Publication details: New Delhi Tata McGraw-Hill 2007 Availability: No items available.

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