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Exceptional customer service : exceed customer expectations to build loyalty & boost profits Lisa Ford, David McNair, and William Perry by
Edition: 2nd ed
Publication details: Avon, MA Adams Business c2009
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FOR.

2.
Exceptional customer service : going beyond your good service to exceed the customer's expectation Lisa Ford, David McNair, Bill Perry by
Publication details: Avon, MA Adams 2001
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FOR.

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