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	1.		Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson, Michael D. Johnson by Gustafsson, Anders Johnson, Michael D Edition: 1st ed Publication details: San Francisco, CA Jossey-Bass c2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 GUS.
	2.		Human biology : concepts and current issues Michael D. Johnson by Johnson, Michael D Edition: 5th ed Publication details: San Francisco, CA Benjamin Cummings Publishing Company 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 612 JOH.
	3.		Improving customer satisfaction loyalty and profit Michael D. Johnson, Anders Gustafsson by Johnson, Michael D Gustafsson, Anders Johnson, Michael D Publication details: San Francisco, CA Jossey-Bass 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.516 JOH.

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