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Results of search for 'au:"Gustafsson, Anders"'
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Authors
Gustafsson, Anders
Johnson, Michael D
Item types
English Books
Topics
Competition
Customer services - ...
Economics
Service industries -...
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1.
Competing in a service economy : how to create a competitive advantage through service development and innovation
Anders Gustafsson, Michael D. Johnson
by
Gustafsson, Anders
Johnson, Michael D
Edition:
1st ed
Publication details:
San Francisco, CA
Jossey-Bass
c2003
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
658.812 GUS
.
2.
Improving customer satisfaction loyalty and profit
Michael D. Johnson, Anders Gustafsson
by
Johnson, Michael D
Gustafsson, Anders
Johnson, Michael D
Publication details:
San Francisco, CA
Jossey-Bass
2000
Availability:
Items available for loan:
Anna Centenary Library
(1)
Call number:
338.516 JOH
.
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