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	1.		The six sigma performance handbook : a statistical guide to optimizing results Praveen Gupta by Gupta, Praveen Publication details: New York McGraw-Hill c2005 Availability: Not available: Anna Centenary Library: Checked out (1).
	2.		A complete and balanced service scorecard : creating value through sustained performance improvement Rajesh K. Tyagi, Praveen Gupta by Tyagi, Rajesh K Gupta, Praveen Publication details: Upper Saddle River, N.J FT Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3125 TYA.
	3.		A complete and balanced service scorecard : creating value through sustained performance improvement Rajesh K. Tyagi, Praveen Gupta by Tyagi, Rajesh K Gupta, Praveen Publication details: Upper Saddle River, N.J FT Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3125 TYA.

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