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	1.		Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed Publication details: Boston ; New Delhi McGraw-Hill Irwin 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 ZEI.
	2.		Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed Publication details: Boston McGraw-Hill/Irwin c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 ZEI.
	3.		Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed Publication details: Boston ; New Delhi McGraw-Hill Irwin 2009 Availability: No items available.
	4.		Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed Publication details: Boston McGraw-Hill/Irwin c2006 Availability: No items available.

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