The measure of library excellence : linking the Malcolm Baldrige criteria and balanced Scorecard methods to assess service quality Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman

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Publication details: Jefferson, NC McFarland & Company c2008Description: x, 210 p. : ill. ; 26 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	025.1 WIL (Browse shelf(Opens below))	Available		347155

Includes bibliographical references (p. 205-207) and index

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