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	1.		Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction William C. Byham with Jeff Cox by Byham, William C Cox, Jeff Edition: Rev. Ballantine books ed Publication details: New York Fawcett Books 1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 650.13 BYH.
	2.		Zapp! in education : how empowerment can improve the quality of instruction, and student, and teacher satisfaction William C. Byham with Jeff Cox and Kathy Harper Shomo by Cox, Jeff Byham, William C Shomo, Kathy Harper Edition: 1st ed Publication details: New York Fawcett Columbine 1992 Availability: Items available for loan: Anna Centenary Library (1)Call number: 371.201 BYH.
	3.		Landing the job you want : how to have the best job interview of your life William C. Byham with Debra Pickett by Byham, William C Pickett, Debra Edition: 2nd ed Publication details: New York Three Rivers Press [1999?] Availability: Items available for loan: Anna Centenary Library (1)Call number: 650.14 BYH.

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