Emotion marketing : the Hallmark way of winning customers for life Scott Robinette and Claire Brand ; with Vicki Lenz

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Publication details: New York McGraw-Hill 2001Description: xvii, 247 p. : ill. ; 24 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.8 ROB (Browse shelf(Opens below))	Available		491331

Includes bibliographical references (p. 233-237) and index

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