Winning the service game Benjamin Schneider, David E. Bowen

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Publication details: Boston Harvard Business School c1995Description: xi, 295 p. : ill. ; 25 cmISBN:

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Item type: Books

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Current library	Call number	Status	Date due	Barcode
Anna Centenary Library	658.812 SCH (Browse shelf(Opens below))	Available		504586

Includes bibliographical references (p. 261-283) and index

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