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	1.		Management lessons from Mayo Clinic : inside one of the world's most admired service organizations Leonard L. Berry, Kent D. Seltman by Berry, Leonard L Seltman, Kent D Publication details: New York McGraw-Hill 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 362.11068 BER.
	2.		Marketing services : competing through quality Leonard L. Berry, A. Parasuraman by Berry, Leonard L Parasuraman, A Publication details: New York Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International 1991 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 BER.
	3.		On great service : a framework for action Leonard L. Berry by Berry, Leonard L Publication details: New York Free Press c1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.562 BER.
	4.		Discovering the soul of service : the nine drivers of sustainable business success Leonard L. Berry by Berry, Leonard L Publication details: New York Free Press 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BER.

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