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	1.		Videoconferencing & interactive multimedia : the whole picture by James R. Wilcox ; illustrations by Laura Long and Michel L. Bayard by Wilcox, James R Edition: 3rd ed Publication details: New York Telecom Books 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 384.556 WIL.
	2.		Voice over frame relay William A. Flanagan by Flanagan, William A Publication details: New York Telecom Books 1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 621.385 FLA.
	3.		Call center handbook the complete guide to starting, running and improving your call center by Keith Dawson by Dawson, Keith Edition: 2nd ed Publication details: New York Telecom Books and Flatiron Pub ©1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.05 DAW.
	4.		Call center savvy : how to position your call center for the business challenges of the 21st century by Keith Dawson by Dawson, Keith Edition: 1st ed Publication details: New York Telecom Books 2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 DAW.

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