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	1.		Plan to win : a definitive guide to business processes John Garside by Garside, John Publication details: West Lafayette, Ind Ichor Business Books 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4012 GAR.
	2.		Program planning: a real life quantitative approach Mitchell L. Springer by Springer, Mitchell L Publication details: West Lafayette, Ind Ichor Business Books 1998 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4012 SPR.
	3.		Project and program management : a competency-based approach by Mitchell L. Springer by Springer, Mitchell L Publication details: West Lafayette, Ind Ichor Business Books/Purdue University Press 2010 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.404 SPR.
	4.		Wake up your call center : humanize your interaction hub Rosanne D'ausilio by D'ausilio, Rosanne Edition: 4th ed Publication details: West Lafayette, Ind Ichor Business Books 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8212 DAU.
	5.		Call center benchmarking : how good is "good enough" by Jon Anton and David Gustin ; assisted by Stijn Spit by Anton, Jon Gustin, David Publication details: West Lafayette, Ind Ichor Business Books/Purdue University Press c2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ANT.
	6.		Call center performance enhancement using simulation and modeling Jon Anton, Vivek Bapat, Bill Hall by Anton, Jon Bapat, Vivek Hall, Bill Publication details: West Lafayette, Ind Ichor Business Books c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 ANT.
	7.		Creating effective & successful teams Thomas R. Keen by Keen, Thomas R Publication details: West Lafayette Ichor Business Books 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.402 KEE.
	8.		Entrepreneurial marketing : competing by challenging conventions Ian Chaston by Chaston, Ian Publication details: West Lafayette, Ind Ichor Business Books 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 CHA.
	9.		Cases in call center management : great ideas (th)at work Richard Feinberg, Ko de Ruyter, Lynne Bennington by Feinberg, Richard Bennington, Lynne Ruyter, Ko de Publication details: West Lafayette, Ind Ichor Business Books c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 FEI.
	10.		Competitive strategies for service organisations Neil Botten and John Mcmanus by Botten, Neil Mcmanus, John Publication details: West Lafayette, Ind Ichor Business Books 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4012 BOT.
	11.		Acquisition strategy and implementation Nancy Hubbard by Hubbard, Nancy Publication details: Houndmills Ichor Business Books 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.16 HUB.

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