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1.
Managing difficult interactions : expert solutions to everyday challenges by
Publication details: Boston, MA Harvard Business School 2008
Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4053 HBP.

2.
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior Kerry Patterson ... [et al.] by
Publication details: New York McGraw-Hill c2005
Availability: Items available for loan: Anna Centenary Library (1)Call number: 303.69 PAT.

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