TY  - BOOK
AU  - Leibling, Mike
TI  - Working with the enemy : how to survive and thrive with really difficult people
SN  - 9780749454678
SN  - 200901705
U1  - 158.2 LEI 
PY  - 2009///
CY  - London
PB  - Kogan Page Limited
KW  - Conflict management
KW  - Interpersonal conflict
N1  - Includes index
ER  -