TY - BOOK AU - Davenport, Thomas H AU - Prusak, Laurence TI - Working knowledge : how organizations manage what they know SN - 9780875846552 SN - 97010781 U1 - 658.403 DAV PY - 1998/// CY - Boston PB - Harvard Business School KW - Industrial management KW - Information resources management KW - Organizational learning N1 - Includes bibliographical references (p. 179-187) and index ER -