Schneider, Benjamin <br/><br/>
Winning the service game 
Benjamin Schneider, David E. Bowen 
 - Boston  Harvard Business School  c1995 
 - xi, 295 p. : ill. ; 25 cm 
<br/><br/> Includes bibliographical references (p. 261-283) and index 
<br/><br/><label>ISBN: </label>9780875845708 
<br/><br/><label>ISSN: </label>94034590 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Management<br/>Employees - Training of<br/>Incentives in industry
<br/><br/><label>Dewey Class. No.: </label>658.812 SCH