TY - BOOK AU - Herzlinger, Regina E TI - Who killed health care? : America's [USD]2 trillion medical problem and the consumer-driven cure SN - 9780071487801 SN - 200729706 U1 - 338.433621 HER PY - 2007/// CY - New York PB - McGraw-Hill KW - Consumer-driven health care - United States KW - Health services accessibility - United States KW - Medical care - United States KW - Medical care - United States - Cost control KW - Medical economics - United States KW - Patient satisfaction - United States N1 - Includes bibliographical references (p. 259-294) and index ER -