TY  - BOOK
AU  - Brown, Laura
AU  - Gravely, John
TI  - Using Microsoft CRM
SN  - 9780789728821
SN  - 200310177
U1  - 658.81202855 
PY  - 2004///
CY  - Indianapolis, IN
PB  - Que Pub
KW  - Customer relations - Data processing
KW  - Microsoft CRM
KW  - Relationship marketing
N1  - Includes index
ER  -