TY - BOOK AU - Benoliel, Michael AU - Cashdan, Linda TI - Upper hand : winning strategies from world-class negotiators SN - 9781593377359 SN - 200629954 U1 - 658.4052 BEN PY - 2006/// CY - Avon PB - Platinum Press KW - Negotiation KW - Negotiation in business N1 - Includes bibliographical references (p. 239-252) and index ER -