TY  - BOOK
AU  - Khanna, V. K
AU  - Prem Vrat
AU  - Ravi Shankar
AU  - Sahay, B. S
TI  - TQM : planning, design & implementation
SN  - 9788122422337
SN  - 200802134
U1  - 658.4013 KHA 
PY  - 2008///
CY  - New Delhi
PB  - New Age International (P) Ltd
KW  - Decision making
KW  - Game theory
KW  - Strategic planning
KW  - Strategy
N1  - Includes bibliographical references (p. [335]-375) and index
ER  -