TY  - BOOK
AU  - Kanji, Gopal K
TI  - Total quality management : proceedings of the first world congress
SN  - 9780412643804
U1  - 658.562 KAN 
PY  - 1995///
CY  - London
PB  - Chapman & Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -