TY - BOOK AU - Kern, Anja TI - The use of key figures and its impact on activity : the case of a hospital SN - 9783631577332 SN - 200845907 U1 - 658.4012 KER PY - 2008/// CY - Bern PB - Peter Lang KW - Action research KW - Hospitals--Administration KW - Management KW - Organizational change N1 - Zugl.: Stuttgart, Univ., und Paris, Univ. X, Diss., 2006 ER -